Northern Menswear Reviews

Name: Northern Menswear
Rating: 4.52

4.5 Rating 697 Reviews

89 %

of reviewers recommend Northern Menswear

4.5

Based on 697 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

07972782524

Email:

lee@northernmenswear.com

Location:

25, Church Street, Sheffield
S1 2GJ

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Northern Menswear 5 star review on 6th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for contact back about a return since the 28th January but still nothing”

Helpful Report

Posted 2 years ago

“Had a paul and shark polo sent it was too small so sent it back with northern menswear recomended courier yodel ..The tracking stopped at a depot and yodel have lost the parcel which they have admitted I've sent over 20 pm to norther menswear and only reply I get back is we can't refund until parcel is in out shop .keep well away from.this shop ps glad it was only 80 and not 800”

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Posted 2 years ago

“Don't buy anything from this shop they take your money and send wrong items. Thereafter when you try to contact them via email etc they ignore you.”

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Posted 2 years ago

Hi - We have looked into this for you and can see we have full communication via email with regards to your return. Occassionally we do unfortunately send the incorrect garment to which we apologise for. Regards - NMW

Posted 2 years ago

“I emailed to cancel my order, and they completely ignored the email.”

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Posted 2 years ago

“Still awaiting.”

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Posted 2 years ago

“Not received my parcel on day 8. It was meant to be 3 days. Ive had to chase it up they replied it’s on its way.”

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Posted 2 years ago

“Would never use this site again. You will never receive a refund if you have to return something back. Even states on their website that you ‘have no rights’ and are not obligated to refund if not faulty (I.e if you try it on and it doesn’t fit, say goodbye to your money)”

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Posted 2 years ago

“Returned my item on 23rd of July only just received my refund today on the 1st of September, I will never shop here again, terrible service”

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Posted 2 years ago

Hi Dave - Firstly, we are sorry to hear you feel this way. I don’t believe this to be strictly true however as you didn’t purchase the goods until the 25th July. Having looked at our system, your refund was processed within the 14 days from the return of goods. All information on this can be seen via the link below. https://www.northernmenswear.com/pages/delivery-returns We understand frustrations on wait times, however negative reviews that are not based on the facts can really affect small online businesses. We hope you can look to amend this if possible?

Posted 2 years ago

“Never got them kept mucking me around go to hell far as iam concerned use a proper company”

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Posted 2 years ago

“Terrible quality product and customer service is appalling. Owner appears to have comprehension issues. Shop elsewhere.”

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Posted 3 years ago

“Good customer experience until trying to get back in touch after a long strand of emails, I have left 3 emails now with no avail”

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Posted 3 years ago

“I have messaged this company countless times over a month of messaging they sent me the wrong size and a faulty item I am still waiting for a refund there live chat doesn’t work my order number is 107816”

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Posted 3 years ago

“It’s a real shame that I have to write this review, but I have lost £100 buying from this company. I ordered a pair of shoes with money I received for Christmas. I received the wrong shoes so applied to the company to send them back. Printed out the returns note attached it and sent it off. The courier (who Northern menswear told me to use) tried to deliver the shoes three times but no one was there. I have sent a copy of my returns receipt and the tracking history. But have been denied my Refund. Unless you live near this company DO NOT USE!!”

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Posted 3 years ago

“I love the shoes. However, I ordered them on next day delivery and they arrived a week later. I was warned to expect a delivery on the Thursday and nothing happened. I messaged your company twice and got no response. I was surprised they arrived at all.”

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Posted 3 years ago

“Still haven't recieved my trainers even tho I got an email saying they've been dispatched over a week ago ...contacted Yodel who've not had confirmation to pick parcel up so contacted NM via Instagram to be told theres a backlog .....why tell me they've been dispatched when they haven't. Poor customer service”

Helpful Report

Posted 3 years ago

Hi Kenny - Sorry for the delay. As mentioned on earlier emails, there was extreme snowy weather conditions last week in Sheffield, with DPD unable to collect on Thirsday and Friday. We had fulfilled this from our end which provides you with an automatic update directly from DPD (not us). We can confirm that your item is on its way. Regards- NM

Posted 3 years ago

“This was not the colour I ordered, or how it looks on screen. Very disappointed! It’s clearly advertised as desert sand and much paler! Mis-sold item but due to lockdown, I cannot return.”

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Posted 3 years ago

“I ordered the Forrest green polo shirt and got the Forrest green t shirt delivered instead. Couldn’t be bothered returning the t shirt so just kept it.”

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Posted 3 years ago

“I received the wrong colour hat.”

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Posted 3 years ago

Hi Becky - I believe all has been cleared up on email for us to exchange this for you. Any problems, please email info@northernmenswear.com

Posted 3 years ago

“Took two emails and four chat messages to get my socks nearly a month after ordering them.”

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Posted 3 years ago

“Worst company I have had dealings with, never sent items ordered no customer service, never answer the phone or e mails, had to resort to charge back to get money back. Will be leaving negative feedback on review websites to warn others.”

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Posted 3 years ago

Hi Garry - We apologise that your first experience wasn’t up to satisfaction. With a migration of warehouse faciltity, along with a store opening during these uncertain times, we can only apologise for the delay you received. We are glad to see that you have now been refunded and all is now resolved. Have a good Christmas Garry. Regards - NM

Posted 3 years ago

Northern Menswear is rated 4.5 based on 697 reviews