Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

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“Very professional service,would recommend”

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Posted 5 years ago

“professional and friendly staff- seamless service no issues. returned all call backs and answered all questions in timely and efficient manner. great service”

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Posted 5 years ago

“prompt delivery of car,polite staff, hassle free experience.”

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Posted 5 years ago

“The car turned up on time it was a base model and collected when asked what more can I say .”

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Posted 5 years ago

“Immaculate vehicle delivered on time. Identical to the make and model I lost. Pick up was also spot on. Excellent service”

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Posted 5 years ago

“They do everything you need without hassle both delivering & picking up the vehicle. Great service what more could you ask for.”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“Auxillis made the whole process really simple and went the extra mile with their customer service to help make my life easier and less stressful!”

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Posted 5 years ago

“Great service! The whole process took week and my car was back with very quickly!”

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Posted 5 years ago

“100% would use Auxillis again. Had the courtesy car delivered where arranged and on time. Whole experience was made very easy and staff on phone very helpful and polite”

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Posted 5 years ago

“The worst customer service I have ever received. My vehicle was returned in a dangerous state and they are refusing to sort. They never return calls. Avoid at all costs..”

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Posted 5 years ago

“Don't use this company very bad”

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Posted 5 years ago

“Helpful & friendly service”

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Posted 5 years ago

“The whole process from making the claim to executing the work required was handled efficiently.”

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Posted 5 years ago

“Very happy with the service provided by this company. Had a car delivered as arranged, on time and it was in very good condition. The man who delivered it was really helpful telling me a bit about the car and telling me the options for getting it picked up when my own car had been repaired. Everyone I dealt with on the phone were helpful and friendly. Would definitely use again if needed”

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Posted 5 years ago

“Brilliant service, fast and efficient Customer service A1 can’t fault”

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Posted 5 years ago

“Helpful and friendly customer care.”

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Posted 5 years ago

“Auxillis have the best customer service I have ever received from any company.they are polite and friendly and kept me informed throughout”

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Posted 5 years ago

“If I could give a zero, I would. Service from Auxillis was rude ("do it yourself" I was told at one point) and unhelpful. They like to do things on the phone - overwhelming you with information and "small print". Car was eventually repaired (at a garage an hour away) - taken away 7 weeks after the accident. Had to have a hire car - brought in from over an hour away! I live in Somerset...with good local garages - one being within walking distance. The garage selected by Auxillis wouldn't answer the phone - taking over 10 days to assess the damage. 7 months after completion, the whole story has suddenly opened up - as, perhaps unsurprising (in hind sight), the 3rd party insurers will not pay the full claim. No wonder when Auxillis wouldn't use any local garage or hire company! Auxillis have asked for permission to look at my financial statements - why?? I have declined that request. Now I being asked to remember details that happened on specific days during the car hire...why?? Clearly, Auxillis are looking to get money from anyone they can - and have me in "their sights"! Remember this was a no fault accident (someone backed into my car when parked). Stay clear of Auxills - they are like the 'jump scares' in a movie. How did I end up with using Auxillis? My insurance company (Admiral) recommended using them. Clearly, not having had accidents over the past 20+ years places you at a disadvantage - these companies are playing for their own benefit, not yours!”

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Posted 5 years ago

“I was wary in the beginning being transferred to a different company for my non-fault claim. I needn’t have worried. Everything was explained very carefully to me and followed up with emails. I was kept updated throughout and the whole experience was very quick and easy.”

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Posted 5 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews