Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company, hire car didn't turn up, no explanation, no answer on telephone, no reply to messages, emails, yearning to hear this appalling outfit is to be dropped by Direct Line/has gone out of business/is bankrupt/kaput/a dead parrot. Barbara Martin”

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Posted 4 years ago

“Every from start to finish was 100% i had a car drop off at my works on the date and time they said and was collected was the same great people to work with hassle free deffo use again”

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Posted 4 years ago

“Everything was sorted out for me the replacement car ..delivered to the door..”

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Posted 4 years ago

“First class customer service. Hire car delivered promptly and repair work to my own car was excellent and professional”

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Posted 4 years ago

“Customer service was outstanding. Delivery/collection was prompt”

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Posted 4 years ago

“Hard to get a hold of, always on the phone 10mins before they answer. Called over 10 time to sort booking a replacement vehicle out. When finally sorted they sent me a mini bus. Had to go through it all again. Waste of my time”

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Posted 4 years ago

“Outstanding service. Always kept up to date with the repair/hire. Exceptional staff and customer support”

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Posted 4 years ago

“Helpful team and dealt with everything that I asked of them.”

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Posted 4 years ago

“Very positive all team”

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Posted 4 years ago

“Very efficient, good communication would recommend to anyone”

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Posted 4 years ago

“Very disappointed, i spoke with them on 24 December for a replacement car ,i really need that car.I understand the Christmas period and i call them Monday 27 and they told me someone will call me for arrange, nothing happens till evening and i call them back and they told tomorrow (28 December ) someone call me ,next day nothing happens, i call them back and same story (someone call me next day(29 December).No one call me yesterday and i call them today because really need a car for new year because i go away,when i call them same story someone will call me ASAP. Very disappointed, this company Auxillis make the days hard. 0 star from me ,they lying people.”

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Posted 4 years ago

“I have never left a review before but the service from Auxillis was so good I felt I should. Really knowledgable claims team could answer all my questions about the contracts. Car arrived the next day and all the staff we dealt with were extremely helpful and courteous, and did what they said they would do when they said they’d do it (e.g. calling aback with an answer). Thank you to everyone involved in keeping us on the road!”

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Posted 4 years ago

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Posted 4 years ago

“The hire car was delivered on time by courteous staff,when I phoned Auxillis to say I had finished with the car they to were polite and friendly would definitely recommend them.”

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Posted 4 years ago

“An excellent service all round from start to finish”

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Posted 4 years ago

“Amazing, punctual service, very professional staff and eager to help, the car was immaculate on delivery. I would highly recommend this company if ever in a crisis. Thank you Auxillis”

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Posted 4 years ago

“Painless process with good communication from Auxillis. Like for like was Lexus for my Lexus. Delivery and collection with no hassle at all. Thank you”

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Posted 4 years ago

“Car delivered two days late. Staff were rude and blaming each other. When I left negative feedback with my insurer, they put a claim in for damage. Avoid if possible. If your insurer mentions Auxillis, request another provider. Unprofessional and fraudulent.”

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Posted 4 years ago

“Auxillis was the company that arranged my replacement car. The process was extremely smooth, excellent communication and they made sure I had the car available as soon as mine went to repair. Superb service.”

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Posted 4 years ago

“Our car was damaged by a rear end shunt, we had a no fault claim approved and Auxillus was selected to cover this. Our hire car was ready for collection, we were kept up to date with the repairs with regular emails, the repairs were done to an excellent standard and we gave been notified that all cost have been recovered from the third party, excellentvsef ice crom Auxillis ... well done 👏🙂👍”

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Posted 4 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews