Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

Company Reviews

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price covered by insurance, vehicle delivered on time and picked up from a garage. customer service very helpful throughout.”

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Posted 4 years ago

“After a 'no fault' accident I needed a courtesy car. My insurance chose auxillis. I was very clear that I must have a car to get my son to school - around 2 mile each way and for work. I'm a sales person some days of the week and need to transport stock. They agreed the days and said someone would be in touch to arrange delivery time. I therefore arranged those dates for my car to go to the garage for repair. They rang me as I was rushing out to get my son to school so I asked them to call me back. They didn't call. I rang several times through the local office the main office, even through my insurance company. Finally they got back to me on the day I was supposed to have my car telling me that they could deliver it the following afternoon between 12 and 5. I was therefore left trying to organise lifts to take my son to and from school for two days and I had to lose a day's work with no transport. A nightmare experience and if ever I have this happen again I would insist on a hire car from the repairers but never from auxillis.”

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Posted 4 years ago

“They provided me with car replacement vehicle (hire/courtesy car) and they delivered and picked up on time and the process was very smooth. Just that the customer service needs to be well informed on the days the car can be used based on different scenarios. At the moment, they just say upto a maximum of 28 days but the contract can say different conditions based on different scenarios.”

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Posted 4 years ago

“great service, new car and clean.”

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Posted 4 years ago

“Great service and very accommodating!”

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Posted 4 years ago

“I be could not fault the service provided”

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Posted 4 years ago

“Car delivered on time. Decent car, clean and quite new. Picked up on time, no problems”

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Posted 4 years ago

“Impeccable service”

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Posted 4 years ago

“Excellent friendly service. Car delivered next day and easy return to repair centre making pick up straightforward. First class.”

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Posted 4 years ago

“Great customer service particularly Colette ant the team at Runcorn.”

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Posted 4 years ago

“Extremely happy with the service provided by Auxillis. Everyone was helpful, and made my experience easy to get on with my day to day work with no hassle during what can be a stressful time. Would definitely recommend them.”

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Posted 4 years ago

“Fantastic service, polite staff and very efficient. Wouldn't hesitate to use this company again. Thanks Auxillis.”

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Posted 4 years ago

“Overall great experience using them after being recommended by Admiral. Great car, low miles, and no issues with delivery or collection. Long wait times (20+ mins) and some customer service agents can be rude but most are incredibly helpful!”

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Posted 4 years ago

“Very good and professional! Would recommend”

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Posted 4 years ago

“First class service. Once fill in the forms next day delivery Of your nearly. New car,Very low Milage, Certainly would use this service again if Required”

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Posted 4 years ago

“Good service and vehicle.”

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Posted 4 years ago

“Excellent service. Great communication. Vehicle provided was better than I anticipated.”

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Posted 4 years ago

“Great service. Very happy with vehicle provided.”

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Posted 4 years ago

“Prompt, no hassle service, extremely pleased with the courtesy car provided.”

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Posted 4 years ago

“This was first class service, Once you fill in Forms, Your hired car will Be delivered the following day, Plus e company. Let have. Your hired car For 21 Days, if required. Then they prompt. I. Collect your hired. Car. Brilliant. Service thank You.”

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Posted 4 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews