Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class from start to finish”

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Posted 4 years ago

“Referred by Churchill. The communication from Auxillis was first class, the agents very helpful, easy to contact and flexible when I needed to extend the hire period at short notice. Brand new car supplied which fitted my needs.”

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Posted 4 years ago

“Initially explained the ins and outs of the hire and even after the garage had said my car was ready it was one phone call to extend the hire.”

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Posted 4 years ago

“Encouraged to use Auxillis by admiral. Dreadful experience. First representative dropped the call and then didn’t call back. Called Auxillis - on hold for over 15 mins. Called Admiral who put me back through. Told they couldn’t help as I didn’t have a claim reference number from first call (which they ended!!). Now back with Admiral. If given option, avoid this company at all costs. Truly awful”

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Posted 4 years ago

“At this most stressful of times the customer service representative dealt with everything in a very calm and assured manner. The car was more than I expected and would definitely recommend Auxillis.”

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Posted 4 years ago

“Brand new car very impressed”

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Posted 4 years ago

“Great company and very helpful and sorted thing out very quickly.Thankyou”

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Posted 4 years ago

“They were extremely helpful. Their drivers were on time and again polite and helpful. I wouldn’t hesitate to recommend them.”

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Posted 4 years ago

“I had brilliant service from Auxillis. Everyone I had contact with either by phone or in person was pleasant and professional. I really appreciated how the delivery driver wore a mask and thoroughly disinfected my car before handing it over to me. I would definitely recommend Auxillis to anyone requiring a hire car”

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Posted 4 years ago

“Excellent service, unfortunately my car was the victim of a rear shunt and taken away for repair. The next day I had a call (arranged via my insurance) explaining a hire car would be made available and answered some queries re our needs and insurance etc. A brill hire car arrived the next day which we had for 2 weeks. The delivery driver explained details of the car and expectations on return ,fill tank etc, make sure clean and tidy etc. The car was picked up a couple of days after contacting them (it was a weekend). All in all a brill experience from start to finish 😁”

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Posted 4 years ago

“Fantastic hassle free service from repairs to my vehicle to receipt of loan car highly recommended”

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Posted 4 years ago

“Cant give anything less than 1 star. Awful service. They kept cutting me off on phone calls, also they don`t answer the phone, waiting time is 20 to 40 min`s with that god awful music. I was without a car after a non fault accident, 1st call, they could not find my details after my ins set it to them, after they did was told an agent would phone back. 12 hrs later I called them, and again they have no details. Finally after completing the "paperwork". I was then told they do not know when they can get a car to me. Thier excuse was "due the the current situation". And according to their website, they have over 10k+ cars in stock. I found later the garage that was doing the repairs said they could get me a car the next day to help me out as my partner was ill with cancer and had an appointment in the afternoon. I did mention this to this so called company, but they didn`t care after their cockup. Dont deal with this company, they are not professional and don`t put their customers first. So far with this company I have estimated I have wasted 4 hours of my life sitting on the phone waiting for them to pick up.”

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Posted 4 years ago

“One month since my husband’s accident we have received no car. A car was arranged for us 2 weeks ago and mysteriously cancelled at 4:50pm. We have had no explanation or contact from Auxillis despite contacting them twice and going through our insurance company. Absolutely disgusting!”

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Posted 4 years ago

“5 start service car was a perfect replacement high standard communication was friendly would definitely use if needed again”

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Posted 4 years ago

“5 star service and the car was a excellent replacement highly recommended”

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Posted 4 years ago

“The car delivered was a top off the range astra, very clean and delivered promptly. Wold definitely use this company again.”

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Posted 4 years ago

“Good efficient service. Would highly recommend”

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Posted 4 years ago

“Simplyterrible customer service. Failed delivery, I’ve had to chase them all the time and can never go hold of anyone. Wasted hours of time with this company.”

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Posted 4 years ago

“Professional and great job”

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Posted 4 years ago

“Almost impossible to get hold of and drag their heels because the longer your car is out of action, the more they make from third party insurers on hire car charges and other unjustifiable fees.”

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Posted 4 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews