Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. The car was delivered to me and collected exactly when they said it would be. I was kept updated as to progress with my own car repair so that I was aware as to how long the hire car would be with me. Very friendly and professional service.”

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Posted 3 years ago

“Absolutely amazing! Kept up to date with repairs etc and got my car back as stated. Amazing!!”

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Posted 3 years ago

“Great service very proffesiobal”

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Posted 3 years ago

“Excellent customer service from Auxillis, polite & informative staff. Vehicle delivered as agreed, I was contacted via phone prior to delivery to inform of time car was being delivered. Arrived on time & very friendly & efficient deliverer. Contacted via email & phone to inform me of date & time of pick up. Prompt arrival. Very friendly & efficient staff. I would strongly recommend Auxillis.”

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Posted 3 years ago

“Excellent Service Excellent Communications On-Time Delivery On-Time Collection Courteous Staff Care & Attention Very Easy to Deal With Throughout”

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Posted 3 years ago

“Auxiliary responded promptly and efficiently to provide me with a hire car less than 24 hours after my car had been involved in a no fault accident. The car was delivered to my home and of similar type to my own car. Once my insurers had made a decision on my car, an arrangement was made to collect thr hire vehicle from our home. Auxiliary were great communicators and provided a no hassle service, for which I was grateful for following a nasty accident.”

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Posted 3 years ago

“My Q3 was badly damaged & was given hire of a car through Auxillis via my Car insurance company , I received a Brand New Q5 to use while my car was being repaired , so like for like car hire was actually better than my own car !! Service from Auxillis was perfect & would highly recommend!”

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Posted 3 years ago

“Very helpful and very good service”

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Posted 3 years ago

“Pleasant courteous service and prompt supply and collection of replacement vehicle - many thanks”

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Posted 3 years ago

“Good service throughout. Everything was organised smoothly and efficiently.”

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Posted 3 years ago

“Had accident, got lexus hybrid car. Asked change this car because of breaks car slip when trying to stop and this car is very uncomfortable for me after accident my back pain even worse. Not talking about mentally health.. i email them that 80% i will drive in someones car. They nor change my car. And what happened? I slip into other cars back. Reported straight away about accident. 3th day after accident with them car. I called them to get a new car. What happened they not even did a report who I spended 40min on a phone with a lady!! They couldn’t found that report and lady nor gave me a ref number… i did 10000 calls that day. What they did. They transferred me from one to other. And they not offered anything. Because all phone calls was recorded i will get solicitor and we will start a case, im mentally tired to tried to get a car. My health is terrible im crying everyday. Because they dont care about this.. this company is nightmare. If you will get lexus hybrid with numbers wn69avw ask change this car straight away. How they was acting with me and how they not did anything about my situation im not leaving like this. Its was very unfair and very unprofessional”

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Posted 3 years ago

“Very helpful explained how to do everything.”

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Posted 3 years ago

“Ashford branch is very poor took me 29 times to get through and when I got through very rude on phone will never use auxillis again would rather use public services”

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Posted 3 years ago

“Very organised, staff gave excellent customer service keeping me up to date throughout. Hire car was delivered and collected as arranged. Nice car given as a curtesy car. Brilliant service.”

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Posted 3 years ago

“It is impossible to get through to make a claim to start with They have increased my fees claiming I was involved in an accident while I was not the driver and for which the third party has accepted responsibly!”

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Posted 3 years ago

“Auxillis initially Efficient yes but the repair garage missed part of the documented and necessary repair. Getting Auxillis back on the phone to help was very difficult and we ended up waiting over 6 weeks for full repair from initial damage. The repair garage, Fastrac, had to be chased up several times to complete the full repair which should all have been done the first time in one go.”

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Posted 3 years ago

“All sevices were very professional. Nothing too much trouble.”

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Posted 3 years ago

“I was extremly happy with all aspects of service from Auxillis, and would highly recommend your company to my family and friends.”

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Posted 3 years ago

“The staff were amazing, courteous and helpful. The hire car exceeded my expectations and was amazing to drive, this company really did reach every aspect of what it means to give excellent customer care.”

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Posted 3 years ago

“Excellent service. Helpful staff. Immediate answers to questions. Everything was made clear from start to finish.”

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Posted 3 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews