Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

Company Reviews

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy way to sort out a bump to my car”

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Posted 3 years ago

“my car was mended quickly. The courtesy car was similar speck to mine. The people I dealt with were polite and friendly.”

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Posted 3 years ago

“Decent service with informative and friendly staff. Was kept well informed throughout.”

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Posted 3 years ago

“Great service other than kept getting texts to say need to contact yourselves to advise on claim details which I ended up doing twice even though I gave original reference numbers”

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Posted 3 years ago

“The staff were very efficient in contacting me to arrange the initial paperwork and at every point after that. They were incredibly friendly on the phone, which made the situation (post accident) so much easier. The delivery and collection was quick and problem free and I was notified when the drivers were close, so that I didn't need to wait in for them beforehand.”

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Posted 3 years ago

“Brilliant service and very friendly people on the phone and delivering the vehicle. Extremely helpful during a stressful period. I would definatley recommend them to other people.”

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Posted 3 years ago

“The team were very helpful with any queries we had through the process”

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Posted 3 years ago

“The team were very helpful with any queries we had through the process”

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Posted 3 years ago

“Fantastic service very courteous and professional staff”

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Posted 3 years ago

“Supplied via insurance and staff very helpful”

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Posted 3 years ago

“Fantastic support from start to finish of my claim. Would 100% recommend.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“The person who I spoke with on the phone was very helpful and arranged the delibery of my hire car. Also the driver who delivered the car was also very helpful and pleasant. A good company to deal with.”

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Posted 3 years ago

“Car picked up then hire car arrived short time later . Highly recommend Auxillis, kept us informed about the repairs on my car very helpful guys that delivered the hire car , couldn’t ask for anything else excellent service”

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Posted 3 years ago

“Was told courtesy car would be with us in the morning of date that my car would be taken for repair,car was picked up 8/30am,waited till 12 noon ,phoned the car hire firm was told they new nothing about it and they did not have a car for us and was unlikely i would get one today,as i had a hospital appointment 8/30 the next day for a major opp, there was a heated exchange for about 10 mins,and he still said it was unlikely i would get my car today.Decided to phone your office and explain the situation,on the plus side the lady i spoke to understood the situation and hire car turned up late afternoon, very stressful day for me.Auxillis was good, car hire firm was bad.”

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Posted 3 years ago

“The customer service was brilliant, very friendly and helpful would definitely recommend”

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Posted 3 years ago

“Appalling service. My car was not collected from recovery after a month, many phone calls from me chasing. No updates, lack of communication and failure to provide any service at all.”

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Posted 3 years ago

“Very happy with the service that I received from Auxillis. The hire car was delivered and collected promptly, and the drivers were very helpful & professional. The work completed on my car was excellent. I would highly recommend.”

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Posted 3 years ago

“Staff, very friendly helpful and knowledgeable. Happy to help and try to resolve any queries or problems you may experience. carried out all arrangements made, on time, informing you of any changes, promptly. Would be happy to recommend them”

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Posted 3 years ago

“So happy with the service that I received from Auxillis. From taking delivery of the hire car, to collecting my car following repairs, they were very accommodating. The work completed on my vehicle was of high standard. Would highly recommend!!”

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Posted 3 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews