Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, delivered & collected on time, no issues”

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Posted 2 years ago

“By being on time delivery and collection courtesy staff.”

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Posted 2 years ago

“The repair to my vehicle was completed , let me know step by step what the repair was. Caring friendly service . They showed care and compassion”

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Posted 2 years ago

“I couldn't have been happier with the service I received from Auxillis. Everything went smoothly with collection and delivery.”

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Posted 2 years ago

“We only had the hire car for 10 days after the accident, but I cannot fault them with the service they provided.”

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Posted 2 years ago

“Our car was hit by another car and our repairing dealer suggested we go through Auxilas who they have a deal with, all that happened was the third party changed his story and we kept getting pestered by Auxilas. We then terminated the contact and contacted our insurer who again suggested we go through Auxilas we declined and they insisted but it came to the same conclusion. There is CCTV evidence of the incident but the police refuse to get involved and therefore the CCTV cannot be released. Auxilas are hounding us to sign a credit agreement which would make us reliable for the entire repair. I have already said to my insurer I will pay the excess to expedite the repair but we are continually hounded by Auxilas. This is all against a back drop of my premium doubling in one year despite the fact I have never claimed in 20 + years.”

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Posted 2 years ago

“Excellent service, very prompt delivery on the day, and same when the car pick up was due. Friendly and obliging guy on both occasions.”

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Posted 2 years ago

“Scam company. Multiple call handlers on multiple occasions reassured me I didn’t have to pay for a replacement tyre/ call out charges. Apparently, I should have read the terms and conditions more carefully, but your own customer service team don’t need to? It’s okay to give customers the wrong information? No apology for misleading customers either. Auxillis - you have been referred to the British vehicle rental and leasing association. Please train your staff…or perhaps refrain from misleading your customers. ✌🏻”

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Posted 2 years ago

“Excellent service and lovely hire car.”

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Posted 2 years ago

“Very happy with service”

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Posted 2 years ago

“Customer service was great”

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Posted 2 years ago

“Finally accepted £500 gesture of goodwill after a simple repair that should have taken 6 months max, taking nearly 2 years. 2 body shops, 6 attempts to repair, 4 hire cars, 4 independent engineers, 1 awful Auxillis CEO, 1 dreadful Auxillis Customer Satisfaction Executive, a lot more incompetent Auxillis staff... This all feels like a scam from my experience as you get no help from the financial ombudsman as they aren't an insurance company and the finance they offer for the loan vehicle/vehicle repair based on getting a acceptable level of service (which they do not actually provide) isn't reason for the ombudsman to step in. I spoke to an ombudsman about this and they said themselves it doesn't seem fair, however the law means it's not in their scope. I'm dealing with too much mental health stuff (brought on by this) to be able to devote time to fight this via legal proceedings. I lost a lot of money on my vehicle based on not being able to sell it as planned around the accident date and then a further year and a bit added in top from Auxillis incompetence, I took a bath on my car value :/ Honestly avoid this company!”

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Posted 2 years ago

“On time decent car ideal”

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Posted 2 years ago

“They are really fantastic team. One phone call was enough to make my life easier. Thank you all for good job and specially David who was my first contact.”

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Posted 2 years ago

“Excellent customer service, prompt and reliable. Great company to deal with”

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Posted 2 years ago

“First class service end to end. Highly recommended!”

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Posted 2 years ago

“Very happy pleasant chaps. Great service.hire car excellent.”

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Posted 2 years ago

“Recently had to use Auxillus through my car insurance and found their customer service really excellent and they kept me informed all along the process , delivered my courtesy car on time and in excellent condition an valeted throughout , and they picked up the hire car after my own car had been repaired at the time they said it would , based on my experience would have no problem recommending them .”

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Posted 2 years ago

“So efficient and friendly”

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Posted 2 years ago

“Fantastic service and helpful staff.”

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Posted 2 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews