Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same guy dropped off and picked up - very well mannered and courteous. Auxillis were slowpicking the car up due to not being able to drop other cars off but kept us informed and were apologetic”

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Posted 2 years ago

“Appalling, all hey are really interested in is hits the other side with a massive loan car cost. I had a no fault claim Spring last year, fixed ok, but in that time they charged over £300 A DAY to the other side, total loan car bill £11,000 the other side are refusing to pay, understandable so now they are suing them and this keeps coming back to me to do this that and the other, easy use of them no, and people wonder why premiums have shot up”

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Posted 2 years ago

“Just one word, exceptional. The lads who delivered the car were just fantastic and the car was collected without any fuss.”

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Posted 2 years ago

“Very helpful adviser explaining how and why I needed to give information as a first time user of your service I feel reassured I’ve made the right choice in using your service.”

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Posted 2 years ago

“In all my years of driving this is the first time I have had to make a claim. Auxillis, for their part, ensured this was a very smooth process keeping me informed via their kind and helpful staff. Thank you”

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Posted 2 years ago

“Great service , polite and kept us well informed at all stages”

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Posted 2 years ago

“We waited 4 days to get a replacement car after another vehicle hit our one, the replacement car was so small we couldn't get the child seats so had to try to get others to take the children to school and back, as they downgraded the car to a Fiat 500, very difficult to contact them, ANGERY”

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Posted 2 years ago

“A friendly efficient service.The car you lent me was excellent and the people who delivered and collected it were helpful and pleasant.Thank you for an excellent service.”

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Posted 2 years ago

“just good and attentive service”

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Posted 2 years ago

“Service was very prompt,only downfall was I should have been shown how to drive it I wasn't used to automatic and struggled for a few days”

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Posted 2 years ago

“Efficient,friendly,and good hire car.”

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Posted 2 years ago

“Very friendly service. A special mention to Paul who explained everything to me and nothing was too much trouble for him. Staff at the office were all helpful too.”

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Posted 2 years ago

“Couldn’t fault from start to finish Excellent communication, Excellent customer service and great car”

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Posted 2 years ago

“Unfortunately, tyre popped on hire vehicle. It would be a simple fix, however, the incompetent people at Auxillis provided me with a vehicle without the wheel lock key. I spent 2 hours on the phone arranging recovery truck. RAC technician was forced to manoeuvre around the car park to drive the hire car on his flatbed truck. The tyre was completely shredded and Auxillis blamed me for excessive damage to the tyre. They refused to provide replacement vehicle and said I abused their hire car... It's been 6 days without the car now”

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Posted 3 years ago

“Every aspect of the service and car provided was excellent. Very little need to make contact but on the one occasion I did, the call was answered almost immediately and my query was resolved in a friendly, professional manner. I feel happy to recommend Auxillis as car hire provider.”

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Posted 3 years ago

“All staff were very helpful curtious . The delivery and pickup were as arranged. Would recommend to anyone 😁”

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Posted 3 years ago

“All was handled very smoothly. Auxilis were courteous and professional throughout regarding my vehicle and the courtesy car provided. i was happy with the service provided.”

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Posted 3 years ago

“Already submitted Thanks George”

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Posted 3 years ago

“Very efficient, collected car às arranged, excellent repair.”

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Posted 3 years ago

“service was very professional and efficient, easy to deal with”

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Posted 3 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews