“I asked many times about the specs of a product, I ordered ans did not receive what I was told.
Service refused to correct the situation, offered toi sell me something else but I have no more confidence.”
“I enjoy using Norwood Sawmills products and appreciate their customer service professionals. Everyone from sales to service has been personally invested in our satisfaction with our order delivery and the quality of the items we received.”
“These Machines are well worth the price. I use mine all the time. It has paid for itself 5 times over. If your debating do not debate anymore just pull the trigger. Go at least 30 becsue once you get going you will want to do bigger logs.”
“Have the ml 26 and does everything I need ..
Norwood customer service is great and once they know your model getting parts or add on s is quick and easy ..”
“We have had nothing but positive experiences with our new mill and our contact with the support people at Norwood! We bought the mill in 2021 as a supplement to our small scale forestry business and it has become a very important part of our business. We have been able to capture a bit of a niche market for very high quality wood due to some of the exceptional timber we have and of the high quality cuts we get from our mill. Nothing but positives here to Norwood and to Kelly and Wolf that man their sites and give technical support! Seven Gulches Forest Products!”
“Terrible communication, my order came over a week late. I wanted to refund and the instructions were not clear at all. Once following the crappy instructions they never sent my money back despite asking multiple times. Do not order from this company you will regret it.”
“Had an issue with my mill and Richard Wolfrath on Facebook reached out and he put me in touch with Josh at customer service. Together they resolved the issue and checked in a month later to make certain that I was happy.”
“I am a missionary in the mountains of Eastern Kentucky. I've had a Norwood mill for about 15 years. I cut the timber and saw it into needed lumber to help people who need lumber and can't afford it. We even furnish lumber to build caskets when needed. Don't know what I would do without my mill.”
“I admire the design of my LM29, it's ability to be extended and the way a 20' mill arrives on a couple pallets. Assembly instructions were spot on and videos on YouTube were quite helpful. Mine is a 2018 model and I see the latest mills have further improvements. The plastic blade guards are floppy and seem flimsy, mine even have cuts through from the blade popping off under pressure when it gets dull. The water tank and hose are another concern. The tank is hard to remove during winter work and the water delivery hose system seems sketchy but works.”
“Let me say Michael my sales man is great and I think the saw is good I couldn’t tell you because for weeks I’ve had a saw 90% assembled waiting on the rest of it so I can go to work . I’m trying to start a business and this is very very bad for me . I’m sure if you just want a hobby it ok . Michael go work for wood mixer so I can buy all our future saws from you !
John See”
“Overall I like Norwood, I’ve experienced great customer service. My biggest complaint would be the prices of attachments and upgrades seem kinda high to me. Also would be nice if more precision was used in the manufacturing of mill parts. Most bolt holes are oversized or slotted or both. Making assembly more difficult than necessary.”
“So far my experience has been ok, it’s frustrating when ever you add anything you’ll have to buy ever part separately get one part but not another , just out a 4 foot extension on it , gotta buy the leg kit separately and then a log stop also , everything is bit over priced and they make you get everything separate. I wanna do the ceramic guide update next that’s like 300 dollars, that’s crazy for something that should be $100 or less but it was it is , and don’t get me started on the pricing of the trailer kit really ? They should all come with em standard especially for the money spent but that’s just my opinion, over all I’m excited in starting this next chapter but at the same time this company should really start taking care of there sawyers a bit better on the pricing and selling components separately that should be sold together.”
“I've owned the sawmill since 2000 and the only problem I've had with it was a broken throttle cable. I'm a recreational sawyer. Maybe 20 logs a year. The lumber that I cut, I build projects like tables, chairs, birdhouses, lawn ornaments, etc. for the local fireman's auctions.”
“within the first few cuts of my new sawmill the tension cable broke. I called and they said a replacment cable would be sent out and I never recieved it - I had to rid something up and has been a burden ever since I use it”
“Overall I am happy with the mill (hd36v2). It does everything I hoped for, easy to operate and maintain.
Assembly of the mill was relatively easy but time consuming (4 full days), and some of the added options didn’t come with clear instructions or I needed to partially disassemble components to get the options i stalled.
I have had a few problems with the log stops, welds cracking and bending log stop risers. I feel this part of the mill could definitely be upgraded. Also the ceramic guides should be thrown out and upgraded to the roller bearings asap.”
“I have owned my Norwood MN26 since 2014 but set it up in 2020. Besides the joy of milling my own lumber to build a greenhouse, add 2 additions to a small barn, build a 12x24 tractor garage/workshop, I made an incredible discovery while using the mill. Having worked just shy of 30 yrs as a paramedic, and having been diagnosed with complex PTSD, I discovered that milling was excellent therapy. I was able to custom mill lumber to build all kinds of crafts and the road to recovery has been remarkable while making man glitter. The mill is very easy to use. The engine starts first pull even in winter. I ordered an extra bunk and dog to mill shorter logs that I find that others are discarding, and am making nice cutting boards from spalted hardwoods.”
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