Not In The Dog House Reviews

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Helpful Report

(6 months ago)

You can contact Not In The Dog House by Email, Telephone and Live Chat.

Helpful Report

(6 months ago)

59.95%

Industry Average

“ "Not In The Dog House" keeps sending me emails asking for reviews and I keep replying stating the service is terrible and I am still waiting on the 1kg of venison sticks I ordered. To datehave had no contact from them or has my order been fulfilled. There is no contact number to call so everything is done by email which is getting me nowwhere. Please just send me my o/s part order and we can then move on. ”

- Graham Boyd

“ I returned item due to incorrect size being sent. I have received no acknowledgment that my return and refund has been processed even though it was shown to be delivered by Rotal Mail on 18/10/23. I wanted to support a small business but the customer service is poor. ”

- Anonymous

“ The service was absolutely fine but we ordered Skinners dry dog food which arrived with only about three weeks left before it expired! I didn’t realise until I’d opened it which is why I didn’t bother returning it but not sure my 14 week old puppy will get through it all before it goes out of date! ”

- Sarah Thomas

Not In The Dog House Reviews

Customer Service - Average