Not In The Dog House Reviews

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How quickly does Not In The Dog House resolve customer queries?

Helpful Report

(6 months ago)

Greater than 60% of reviewers feedback is Not In The Dog House takes over a week to resolve customer queries.

Helpful Report

(6 months ago)

59.95%

Industry Average

“ I contacted your customer service several times after receiving my order after 3weeks which was partially missing. You never posted my the shampoo I ordered and you sent me small dog warmer tablet instead of medium. It’s a bad customer service experience in my experience. There is no phone number on your website. ”

- A Pocsi

“ I sent the item back but never received a refund as it was too big I have emailed a few times but the last email did not receive a response. Extremely poor service and still no sign of the refund ”

- Sharon Roberts

“ I will never order again this was supposed to be delivered in 5 working days i waited 4 weeks very poor service i had to phone many times to ask where my order was I had to buy other food to feed my dog which upset her stomache ”

- katrina roper

Not In The Dog House Reviews

Customer Service - Average