“Nice menu variations, easy to order, easy delivery and great food. We even freeze ours for my partner who is a shift worker so rather than get takeaway they have a nice meal to reheated from Nourish. Great taste fresh or frozen.”
“I've been using Nourish'd for 2 weeks now and most of the meals are delicious. My only issue is that they send you meals for 7 days with a 4 or 5 day expiration date. Meant to be eaten fresh but have to freeze half of the meals”
“Nourish’d used to be fantastic!
Latest orders have had things added that were not ordered (drinks x3, but only one delivered), meals replaced with something on the “not for me list”, and the week prior, one of the 3 drinks ordered did not arrive (this weeks drink of the three I did not order, was not a replacement for the one missing the week prior - it was a different drink.)
When attempting to call, I’ve had calls just cut out or the line so average I cannot hear your team member.
NDIS client - specific needs - and at home with COVID alone - I simply don’t have the capacity to be chasing this around - nor is it fair to the NDIS who are paying their portion. I am now short a meal - and whilst I appreciate a credit - real world scenario, I cannot simply go and replace. This means getting my one support worker, or my OT, to drive out of their way, outside of their hours with me, to get a pre prepared meal for me (as I cannot cook, and they cannot be in the house with me - COVID.) This doing away with the whole purpose of Nourish’d for me.
Call to me was returned. Cuts out again. Thankfully your team member didn’t quit trying to sort it out!
You used to communicate with us on these things. Always someone available to problem solve. You used to be people oriented. The person who helped me today was great (when the calls worked). I truly hope you have not become a company that cares more about whatever brings in the most money, rather than delivering to meet needs. To learn it’s now a three week rotation, and the few of the meals I can have comfortably are not in one of those weeks, and also not always assured to be supplied… is concerning. Also no longer the milk to go with the Paleo Muesli.
Now I have to approach NDIS to get a whole new quote and approval for another company if this can’t work :(
Not helpful for disability scenario.
Customer service not at fault. No complaints from me with them - they were incredibly patient and tried very hard.
Not a short review; required none the less.”
“I will never buy from nourish'd again. They make it so hard to cancel or pause membership. Don't get alerts when it's about to activate again. I paused it and still got charged for the meals .. again. 3rd time thats happened to me. Also sick of one 2 exact same meals,one having a handful of chicken the other having one tiny piece.”
“Some of the meals are really nice, but a couple we have had were quite awful (meat was poor quality/grossly, carbonara texture and taste was gross). We have ordered for 3 weeks and will try one more to see if the inconsistencies in quality continue. Some "regular" sized meals are truly tiny.”
“I haven't tried many meals yet. Delivered on time which was great. Have noticed the ones I've eaten so far are just fairly bland. They're ok, but nothing amazing. They also seem to have a lot of sauce rather than solid food so you need to put more salad or veges with them if you don't want to be eating many spoonfuls of just sauce. One meal, the chicken had bones hidden in it with isn't great considering it's a choking hazard (and there wasn't much chicken in this dish to begin with). I'll see what the rest is like before deciding whether to reorder, but haven't loved it so far.”
“I'm sorry that it's not show what I had ordered the details on online order today like before. Also should be let's me know amounts of expenditure of the NDIS claim as I need to order your favorite food.”
“Food is a sensory topic. We all participate in food usually several times each day. It’s often a meeting point and sometimes a ritual. Delivering containers of nutritious food might seem unusual. It is a very recent concept. Selecting meals on an iPhone is contemporary. The digital platform allows this to happen. Now I chose the word sensory to open my remarks. That’s because, Nourished is selecting ingredients and flavours, that amuse my palate. Cooking is a product of thinking. Anyone who settles for less will suffer for that. Health is a continuum of what we ingest. That’s fairly basic body technology. You are what you eat. Most of the time, I order the food I deserve. The flavours the colours the textures. It is what we like. In my kitchen, I use a 20” nonstick frypan, to heat up these meals. I prefer this method than microwave reheating. The washing up is quite minimal. There is almost enough variety in the offerings. Some weeks I decide not to order, but usually I like to have something easy I can have for breakfast. I recommend this service.”
“The food was pretty average and the portions were terrible. The tiny amount of beef in my beef stew was pretty embarrassing for you guys to be honest. For the amount I paid I expected much better. Flavour was okay.”
“The meals are reasonably priced and they have a good range, however they don’t have the ability to remove certain ingredients in situations where participants are allergic or intolerant to them, ie capsicum in my case, which restricts my choices of meals”
“The nourished meals overall are tasty and decent portions. The staff are friendly. My main negative is that the ordering/meal selection process and online portal are not user friendly and can be frustrating to manage. There has been a recent system upgrade but they’re clearly still working out the bugs.”
“They are frozen meals. That should say it all. For their price I would expect higher quality. Avoid anything with chicken. The curried sausages are awful. Some of the meals are edible but you have to select carefully.”
