“Poor customer service. Horrible argumentative attitude from staff. Refuse RMAs even when product arrives damaged because they seem to think that bad products dont make it through QA processes and thats all that matters. Bent pins on motherboard still sealed in the box, they say that's not possible”
“Really bad customer service, Holding my funds and not giving it back to me
Hi
Elaine Rhule User ID: 316230
I have been waiting for my withdrawal since OCTOBER 2022
No communication from the company whatsoever. It is very easy for them to take your funds but waiting for this long with no communication is ridiculous!
I will continue to leave this negative feedback everywhere I can until the issue is dealt with!”
“Bad people who try to get you to renew with them by ANY means possible. They will charge you for one year more if your lease expires and you have not given them 90 days notice. No flexibility.
Manager, Mario could not care less about his customers or his reputation.”
“This business is helping to support the Scalping market!
Do not give them your business, they have no interest in supporting the rrp of products.
They currently have a MSI AMD RADEON RX 6700 XT MECH 2X on sale for £799!!!!
This is even £150 more than you can get it for on ebay from an actual scalper.
Shame on this company, i am a regular tech buyer and have been browsing widely online looking for components, having found this site i would never give them a penny.
Do yourself and the world a favour and cut off their credit line.”
“purchased a laptop a few years ago and had nothing but trouble, still have. sent back numerous times and even took it back personally, (from the IW) at a fair cost but still had problems,still do. they never fixed it and though i still use it i've never been happy with it. it still has the same problems its always had. I gave up trying in the end and when i tried to px it no-one was interested in taking it. now I'm in a position to replace it I will but definately not with Novatech junk. Unreliable cheap parts and a customer service so poor its pointless trying. Take my advice.....DON'T BUY NOVATECH.”
“Ordered a hard drive to later find a refund to my account. No explanation or any effort to contact me to say why. Poor rating as it feels like a worthy warning.”
“Purchased laptop four years ago. Keyboard failed twice. This last time ordered replacement from Novatech. No feedback so rang them to find they where my order was. Was told they were out of stock and in addition they could not get any keyboards.
They sent me a link to a website but when checking it out the keyboard was not the same.
Cannot procure a keyboard so laptop now useless.
This company very obliging when placing order but their back up is the worst I have ever had the misfortune to have contact with. Excuses after excuses. £1300 down the drain. Companies should be forced to hold stock of parts for a number of years.”
“You asked; what went wrong?Simple.. you sale people junk products. Very poor quality it's the worse that I have ever seen!! Do not buy ...complete waste of time and money. (That's what went wrong!) What a joke!!!”
“I'm absolutely disgusted with the extremely poor quality of a laptop which I purchased 5 months ago at a cost of £800!! It has already been returned to Novatech for a repair to the keyboard etc and it took 2 weeks for them to carry out the repairs! NOW, THERE ARE MANY MORE PROBLEMS - SO MANY THAT I WOULDN'T KNOW WHERE TO START FIRST LISTING THEM!!! I have searched everywhere for an e-mail address without any luck so I have completed the very small area on the 'contact us' form - their 'chat line' is closed - it is almost midnight (Sunday) and I have been trying to sort out the problems for the past 3 days without success.... I have spent literally hours discussing the issues with Microsoft but still the problems remain...… enough is now enough! (Note: My very old desk-top PC with Windows XP is still going strong!!!!). I was always led to believe that Novatech was the best place to purchase Laptops etc in the Portsmouth area so I thought that the cost of £800 would mean that I would have a laptop which would last for many, many years.... HOW WRONG I WAS!!! DON'T BE TAKEN IN BY THE LIES THAT THEY TELL RELATING TO THE PRODUCT, TAKE MY ADVICE AND DON'T PURCHASE FROM NOVATECH .. I WILL PROBABLY RECEIVE A TELEPHONE CALL FROM THEM TOMORROW MORNING, HOWEVER IF THEY ASK FOR A PAYMENT FOR THE REPAIR 'AGAIN' I WILL REFUSE TO PAY THE £100 OR SO THAT THEY WILL PROBABLY ASK FOR AGAIN...…… A 5-MONTH OLD LAPTOP - NO WAY!!! I WILL MOST LIKELY CONTACT CONSUMER'S RIGHTS, TRADING STANDARDS AND THE OMBUDSMAN RELATING TO TRADING ETC, ETC... IT IS A GREAT SHAME AS THE STAFF WERE ALL SO VERY NICE. 'NOVATECH' PRODUCTS SHOULD HAVE LABELS ATTACHED STATING "WARNING - THIS PRODUCT IS PROBABLY FAULTY - PLEASE THINK AGAIN ABOUT PURCHASING THIS ITEM"...… STAY AWAY FROM THEM!!!!!!!”
“I bought a small notebook. It took 4 weeks to arrive. It runs like the old dial-up internet, taking ages to load each page. When I rang the customer helpline I was told that the machine has only a small amount of memory so expect poor performance. I recommend that you avoid Novatech.”
“I bought a motherboard from Novatech which turned out to be incompatible with my RAM. They had me return it to them at my own expense pointlessly since they then told me they would not accept returns if a box has been opened. So it's very risky buying pc components from them unless you are 100% sure it will be compatible with the rest of your system and I certainly would not order from them again.”
“Poor quality product that was faulty and a very poor quality company in customer service absolutely small minded unprofessional approach to solving customers problems from management. be warned this is not the type of company you would like to try and return a default product to, best shop somewhere else .”
“placed order on 10th Jan, order suppose to arrive Fri, 19 Jan 2018, never heard from them, contacted customer service to get answered by rude customer service all that she was saying, item not in stock, we don't know when it will be back, I think she was reading from a paper, received email saying item will be back in stock last week.
Today I received a phone call from Novatech saying good news item back in stock and demand extra £400 for my order or I can cancel, this is misleading and I tried to speak to complaint department which they don't have one.
I will pass the case to the company solicitor to deal with.”
“One of the most disappointing experiences I have ever had. Ordered a gift for my son's birthday which is tomorrow 1st November. As the item is still not here I have just called them to chase and was advised it isn't expected to be delivered before end of November!!? I have ordered well in advance, paid increased delivery cost, just to make sure it arrives on time, and all I got was rude, unprofessional, not even apologetic attitude from their customer service saying that's it, nothing they can do. What a shocking service. I won't just voice my opinion here. I will make sure as many people as possible are aware and avoid becoming customer to this company. Absolute joke!”
“Communicated with the customer services director regarding a warranty issue she couldn't careless what a disgusting attitude it's obvious why she is in that position to intimidate bully deter those that think they can make a claim under warranty that dare to take her on. Products ok customer services, warranty claims, refunds absolutely dreadful, like I read in another review they will fight you to the bitter end if you are after a refund even though if they are wrong, consumers need to be made aware of this, absolutely disgusting, unfair, unreasonable treatmentment towards a loyal customer for years. Probably trying to claw back the huge losses they probably had from their other 3 Novatech shops that went under but this is just my opinion”
“Sold product as order saying it will arrive within the week which it did. Kept saying it will arrive within the next few days which it never did. No communication or feedback about missed dates.
Even when we cancelled the order we received no email but instead had to cancel the order via Paypal to make sure we got our money back.”
