“I'm really disappointed in the service I've been getting. I ordered 36 graphic cards on the 3rd of July and until now (20th of July) I've not received anything. When I made my purchase, their website stated that these specific graphic cards will be in stock in 2 to 4 days and since then they've changed the status around 5 times. Sometimes it said that the cards will be in stock today, sometimes it said tomorrow and sometimes it said in 2 to 4 days. I understand that because of mining these cards are hard to come by but I really hate when people are using this fact to their advantage and for a quick cash flow boost. I've spent almost 11 thousand pounds for this purchase and by no means, I'm considered a valued customer. I've called them asking if they could keep me up to date with what is happening by sending me a quick email or calling me so that I'm not left in the dark but, of course, I was told that they won't do it since their system will automatically keep me up to date. What kind of an answer is that? It's not like I've spent a fiver. Today I called them up again to find out what's happening with my order and was told that they will call me back and, of course, no one bothered doing so. Suppliers, as well as manufacturers, can push back delivery dates because of various reasons but if it happens too often, Novatech has no right to falsely advertise these delivery dates. Their status should just simply state that they don't know it and that they will update it as soon as the items are dispatched and on their way to their warehouse. There is nothing holding me back from taking them to court under 'Consumer Protection from Unfair Trading Regulations'. Because of their misleading advertising, they've delayed my project for almost a month now. I could have gone elsewhere...
Unless you will actually be helpful, do not reply to this review with a generic "We're sorry to see that you've experienced problems with your order" nonsense. It really won't help the situation.”
“Been a loyal customer for years, until I purchased 2 sticks of Crucial 8 GiG RAM. Caused page file and memory management errors in win10, i returned the item with an explanation of the problem. I received an email saying that the memory works (been tested 13 times!) and that I had scratched the flanges (there are lumps of aluminium stuck to the RAM (for cooling i presume) Got nowhere with customer service except "cant issue a refund, look at the pictures we sent you you damaged the items) received the pictures could see nothing and even the technicians own admission says its hard to see.
I have received the RAM back today. I see no scratches whatsoever on the RAM. Tried explaining to Customer service without much joy. Even fired an email off to the customer service director with no response.
Seems they will go to any length not to issue a refund. I wouldn't mind I was happy to accept a credit note so I could purchase another brand from them.
Shame they lost a good customer who for the last 15 years has given nothing but loyalty to this customer.”
