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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took them months to finally send me a bill but that was not correct, over the next couple of months I received nearly 15 different bills and threatening letters. I then managed to speak to someone who apparently gave me the correct amount to pay, once paid I was told the acccount was closed. A month later more and more bills started to come again. In all I received well over 20 bills, 10 different amounts to pay and also affected my credit rating. I have sent this to the energy ombudsman to help try and sort out. Resolution was disappointing, £75 rebate and a letter of apology.”

Posted 5 years ago

“Would rate them 0 Ripped me off won’t give me my money and won’t get back to me.”

Posted 5 years ago

“The most shambolic company I have ever had the misfortune to deal with. Even the seemingly simple matter of setting up a new tariff has been beyond this company .To add insult to injury I also received a letter saying that they has looked into recent bills which were " incorrect" and they would be sending a further bill - even though I had paid in full every quarter. I have now received the additional bill comprising of approx. 29 pages - and the sum requested was 1Penny ! Avoid. Avoid.”

Posted 5 years ago

“there a shambles, no matter what time of the day you call 40 minutes to get through, online chat takes 20 minutes plus to get to an advisor billing is a shambles, totally incompetent”

Posted 5 years ago

“Why do you have to award a star when no star is warranted. Npower must be the worst energy company that's ever existed. Their customer service dept is as much good as a chocolate fire guard. I've complained about the same issue for very nearly 2 years and nothing as changed. This is definitely the worst company I've ever had to deal with. It's never their fault but they're always sorry, easily said but in my opinion not meant. As I said ...... 1☆ is far above what they're entitled to, which I could award NO STAR.”

Posted 5 years ago

“Npower are crooks and charlatans. They sign you up to a reasonably priced tariff and after a month or so they more than double it and rip you off mercilessly. I think this is their business model. Get new customers,rip then off until they have enough and leave,and repeat. I advise everyone to stay away. I live in a one bedroom flat and my monthly cost went from £40 to £100 a month. Considering a never use the electric heating and use minimal appliances it's blatant theft. For contrast OVO energy now charge me £45 a month and I'm not overusing energy of going above my tariff. Do yourself a favor. AVOID. AVOID. AVOID.”

Posted 5 years ago

“Massively over charged. Basically crooks. Stay well away.”

Posted 5 years ago

“Check your bills! I live alone in a one bed flat out all day and my direct debits were £80 a month and constantly owing them money! I went through all my bills and my monthly energy usage costs I found that my bills did not match the cost of usage I was using and they were clearly plucking a random higher figure our the air so I was overpaying and STILL saying I owed money Never again... do not use them”

Posted 5 years ago

“The worst company I have ever used! They couldn’t ever take my accounts over, even though they told me they did! This left me with a bill of £500 from another company. They agreed to compensate £425, (this was never paid) I was on the phone for many many hours, they now ignore my calls and have been waiting 8 months for a final response and they haven’t bothered. Extremely unethical company and I would avoid them! They are also very expensive. There customer service is poor, and takes hours just to get through on the phone! And when you do get there they can’t resolve anything. Their resolutions mean nothing as they do carry out their very on resolutions. AVOID AVOID ADOID”

Posted 5 years ago

“AWFUL EXPERIENCE! I moved flat , closed the account and the sent me my final bill which was double what i normally pay. I WILL NOT BE RECOMMENDING THIS SUPPLIER TO ANYONE!!!!!!”

Posted 5 years ago

“Rang with final meter reading, Npower totally ignored and issued a bill for more usage then we use in a whole year. Rang again, gave actual reading again, was told that a new bill will be issued. Now two weeks later have received a red letter demanding payment for the original overstated amount or they will cut us off!! Rang again to be told that the billing department hadn't updated the reading! Completely incompetent customer service, it is an absolute joke. This has been on going since April, we are now at the end of June.”

Posted 5 years ago

“their communications are SO bad. it seems deliberate so no one can argue with them while they send threatening letters with bailiffs very quickly apparently in 2012 they were found to be terrible and warned today it is still dreadful even paying them is a pain in the neck so will tell everyone how bad its been”

Posted 5 years ago

“NPower could not calculate a final bill sending out numerous different bills. Couldn’t ring to query as was on hold for over an hour. Can’t emphasis enough how much people need to avoid this shambolic business”

Posted 5 years ago

“Have just switched to Bulb and so far this has been very simple. Only took a few minutes to make the switch and it will save me £25 per month on my dual fuel bills (compared to the previous provider). Communication has been excellent so far and the fact that all the energy is renewable is a great bonus.use my link and get 75 welcome bonus witch bulb just copy and past quote its free and only 2 min refferal75gbp.tk”

Posted 5 years ago

“Npower could not calculate a simple bill from a meter reading 12 months in this has affected my credit score and we have lost out on the home we were buying. Can’t emphasis enough how much people need to avoid this shambolic business”

Posted 6 years ago

“Continued to send bills to my address for another npower customer. I am not even an npower customer! Complete data breach. When I called to ask them to remove my address from their system they were rude and unhelpful. So glad I am not with npower! Rubbish customer service and also in breach of Data Protections Act 2018.”

Posted 6 years ago

“The telephone contact centre is a joke... so far I have been on hold 35 minutes and wondering how much longer I should waste my time! Do not use npower.”

Posted 6 years ago

“Disgraceful customer service and billing process! As a result of Npower calculating my bill incorrectly they led me to believe I had credit on my account which I decided to take out of the account to then be told 3 months later that I actually owed them money! Then when I left the company I was not informed how much my final bill was and when it would be taken. Ended up with 7 formal complaints on my account when I left, and was told that I would get money taken off my final bill as a result, but that never ended up happening. Avoid this company at all costs!!!”

Posted 6 years ago

“I would rate a zero but that isn't a option Mishandled death process Long call delays”

Posted 6 years ago

“Absolutely shocking company. You can't get through to them on the phone. Every time I tried to get through it was a minimum of a 45 - 60 minute wait. I wanted to set up a manageable payment plan but couldn't get hold of anyone meanwhile I keep on receiving threatening letters telling me they would take me to court. I also wanted to question the amount they were charging me as it didn't seem correct but couldn't get hold of anyone. Please do not go with Npower.”

Posted 6 years ago

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Npower is rated 1.1 based on 393 reviews