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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last month my account was showing £204 in credit, 2weeks later I get s £700 bill of which £248 was arrears, the only way they keep customers is by keeping them in debt. I've been trying to leave them for years. 28th in customer satisfaction for a reason.”

Posted 4 years ago

“The 400 you took from my account without my authorisation! After 35 years as a customer.”

Posted 4 years ago

“Found out last August 2018 n power had blocked me from switching without reason and had me on a hyper inflated tarrif, in order to save around £2300.00 i had to take a new contract with them on a lower rate. which they are charging me more than they quoted. its now March 2019 and not resolved my case handler craig wardrobe is always away and wont call me back they know its made me feel suicidal and dont care, i went to the Ombudsman he found them guilty on several counts and sent them his request at resolving this issue so far they deny it, and used it as a means of saying they cannot talk to me about anything they are still screwing me and wont tell me whats going on! Why isnt there a body of law that can tackle this kind of criminality. Ombudsman has obviously worked in their favor. im still locked in and waiting for them to call and let me go elsewhere like the Ombudsman requested.”

Posted 5 years ago

“Complete set of incompetent crooks, please, please do not use Npower, now charging nearly £400 a month for a 3 bed house after reducing my charge to £22 a month due to the fact I was so much in credit and they owed me. In the summer they claimed that I was £2000 in credit, 4 months later I am £1000 in debt. So by their reckoning I have used £1250 per month power over the summer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, please explain that”

Posted 6 years ago

“Wow just go to YouTube and search for "NPower Should You Use Them? - Reviews - Complaints - Any Good?" or the video ref UFBzIzjIsUQ”

Posted 4 years ago

“this is the worst energy supplier by far. unprofessional and unethical business. only join them if you want to hurt your credit score badly ( in case you miss a payment). which everyone does. i would never recommend Npower as an energy. they are too expensive compared to other suppliers and customer service is bad. Bullies. KEEP AWAY”

Posted 4 years ago

“AVOID AT ALL COSTS. NOT WORTH THE HASSLE OR THE MONEY! Definately not worth the one star, I would put none if I could. Me and my partner were with NPower while we lived in Nottingham and the payments were extraordinary. We also once received a bill for £300+ for electric which they could not justify but just kept telling us the information that was already on the bill, not explaining why our bill went up 10x in one month! Having recently moved to a new property, I was disheartened to find our that NPower was the current supplier for that house for gas and electric and so we had to put up with them supplying our gas and electric until our new supplier had finished switching us. It turns out that they charged us nearly £70 for the 13 days that they were our supplier which is more than our monthly rate for our new supplier. With only two of us, it's been quite hard finding this extra money and their customer service are no help at all and just tell you things you already know. Please, do your research and go elsewhere. Whatever you do, DO NOT GET YOUR SUPPLY FROM NPOWER!”

Posted 4 years ago

“Do not use this company the staff are totally incompetent they charge extortionate amounts and then threaten to take to court when they actually need to refund twice the amount that is owed. What a joke of a company”

Posted 4 years ago

“Terrible service is an understatement! Ive been passed to 8 advisors over 48minute call. No one has a clue whats going on and I'm just playing phone tennis. DON'T BOTHER! Been told the team I need to speak to don't take calls and will ring me back. They cant even provide a lead time!!!!”

Posted 4 years ago

“Continually trying to take extortionate ammounts of money from my direct debit. Trying to double my monthly payments. Terrible service and I suspect they are run by Oligarchy given the threats to take more money than is required. Shockingly aweful, if you are not with them don’t be a fool, don’t go near them”

Posted 4 years ago

“by far, the worst provider of electric, and information ever. all the reviews sum up what our business is going through, I don't think they are bothered. They don't return calls they don't communicate they don't they don't. I'm a firm believer that I should find something positive. They answered the phone. That's about it.”

Posted 4 years ago

“Npower for over 2 months tries to rip me off by asking to pay £600 for previous tenants. somehow I am responsible for other people usage and other people contract with Npower. Fortunately I have my brain in place and won't pay this fraudulent company money which I do not owe them.,”

Posted 4 years ago

“Got the bigger bill in my life just for electricity wich is £7200 to pay for a small shop where i am using only 4 lights and a computer.Yesterday they disconnect me from electricity,they remove the fuse.They take me in court for not paying and didn’t get any letters to advise me.This is ridiculous.I been telling them is something wrong and they should come to verify the meter but they just don’t care.I been in this position from when i get in the contract with them.The worse and rubbish company in the world.I don’t know how they still get customers in this position. Don’t even think to go into a contract with them.They will rip you off honestly”

Posted 4 years ago

“Please ,please do not ever open an account with npower , no customer service , lies , imaginary billing and take it to the ombudsman is the mantra. It really is a couple of levels below the Mafia when it comes to scruples. They really are beyond belief.”

Posted 4 years ago

“Fuming is not the word and I am not even a customer - nor will I EVER be. My mother in her 70's closed her account as we found her a better deal. To bring her account to a close she had to pay you a remaining £100 – you then proceeded on the 6th August to take £1,584 out. She has been battling and chasing it since and still no sign of the money. Yesterday after being on hold a total of two hours over two calls I had to leave work and go to her house as she was in floods of tears - totally devastated by the constant messing around. We then had to drive her to her bank so she could to an indemnity claim. Assured by Npower that this would mean the money would be back in her account by 6pm last night yet STILL nothing. I will be taking this to social media, local press and contacting anywhere else so I can bring this company to its knees as this is an absolute disgrace. We have had to loan her money for bills and food which she has hated and none of this is her doing. You took the money in error which I could almost accept but to still have it after 23 days is tantamount to theft. If I can transfer funds in a day then why can’t you??”

Posted 4 years ago

“Appalling customer service and never got anything correct plus no communication between different departments overall please don't go with n power avoid at all cists”

Posted 5 years ago

“Do not use N power. Move to them as they offered the lowest deal. I provided them with invoice from previous energy supplier. They set the direct debit at £75 month. A year on receive a final reminder to pay £550 why estimate at £75 when it should be £120 a month be careful signing up. Seems these companies lure you in with low monthly DD then invoice large bill.”

Posted 5 years ago

“Stay away from Npower. They are trying to bill me for electric at a time I was not living in the house - 3 months earlier from date of move in. As you all know this is fraud to do this. This now has gone to Ombudsman to deal with and believe it or not just had a debt collector at door even though the ombudsman is dealing with the situation. This is what Npower is like - SO STAY WELL AWAY you have been warned.”

Posted 5 years ago

“I have just been on the phone for over an hour with a lady named karen kays . Want to say a huge thankyou to her for taking so much trouble to help me . Thankyou karen ..”

Posted 5 years ago

“Worst energy company around they don't turn up for appointments and try to refuse the £30 for not turning up they don't call unless it's for a reading they Don't answer calls when there's a problem and if they do they are rude to you their prices go up monthly even though you have a fixed plan I would not recommend them with my life”

Posted 5 years ago

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Npower is rated 1.1 based on 393 reviews