Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever! Poor customer service and their billing system is rubbish. They constantly make mistakes and the customer will be left to pay for their crap service! Changed supplier in April and they still harass me every month.”

Helpful Report

Posted 9 years ago

“Sent the wrong bill amount 5 times. Given a rebate of £39.38 as a good will gesture...........however obviously no one in N Power made any record of this! Been sent 3 bills for the £39.38 including a disconnection notice!! Still on going as off July 13th! (commenced back in February)”

Helpful Report

Posted 9 years ago

“Apalling customer service. Worst company I have ever dealt with. I have been left with a dangerous gas meter and a massive unexplained bill. No reply to complaints. Will be changing supplier as soon as this mess is sorted out.”

Helpful Report

Posted 9 years ago

“Crap customer service from march to date (July). After recieving 16 wrong bills and making countless phone calls i decided to ring Paul Coffey CEO & was appointed a service manager who agreed the customer service was appalling and sorted the bill with the correct bill of £29 not £104. Some other customer service manager decided as a good will gesture to nil the bill and close the complaint. I dont think so!!! Rung and had complaint reopened and recieved 5 letters and another bill of £29 despite this bill being nilled. Anyway they sent me a leaflet about there customer standard and from January 2016 they pay £30 compo if they dont correct whats went wrong. I called 7 times before CEO office sorted it so thats 7 calls x£30 is £210. So i called and explained this but my allocated complaints manager can only make this decision, so its another call to CEO office on Monday to get the ball rolling again....lol...Always fight for compo as they have agreed this with ofgem after being fined £26m for crap customer service in Dec 2015... I will find out on Monday when i call Paul Coffeys office about my £210.”

Helpful Report

Posted 9 years ago

“Still owed £138for electric, Left company in March it's now July still unable to get my money back ,But they managed to take £15 from my account for gas ? Leave company is rubbish ,Good luck with getting any money owed .”

Helpful Report

Posted 9 years ago

“Disgusting device completely constantly making errors with payments direct debits .”

Helpful Report

Posted 9 years ago

“any good reviews on here are fake! we contacted npower to see if they ran our Gas, they said no even though we were paying them for our electric. then we had three big guys show up during the middle of the day that decided to slap the meter on while i was on the phone with Npower. spoke to 3 different people who all had different things to say. the guys then left not connecting our gas and have left us in the house without gas til thursday. There are children in the house which they couldn't care less about! then after another hour on the phone they charged us £76 to get someone to come out and supply us gas.... will be taking this a lot further! my advice is DO NOT USE Npower!”

Helpful Report

Posted 9 years ago

“Words can't describe how awful NPower are. For your own sanity avoid.”

Helpful Report

Posted 9 years ago

“Switched gas and elec to npower early Feb 2016. It's the end of May and only elec has gone across with an estimate of mid-July for gas. The switch for both should take 2-3 weeks - I'm looking at 5-6 months with no definite date for gas! They have also told me that as they only provide one fuel the dual fuel price offer/discount will not apply and I'll have to pay more! I have chased this up with their customer services on 4 separate occasions, has complaints raised twice by them on my behalf with promised call backs and have received no call backs. Customer services say they have done all they can and its down to the "national database" and don't appear to understand or care why I'm upset with their switching suppliers process.”

Helpful Report

Posted 9 years ago

“The most appalling fuel supplier on earth - incorrect bills, over-estimated fuel use beyond imagination, the longest wait for telephone contact I have EVER experienced. Ended up paying the faulty bill just to get rid of them - DON'T GIVE THEM THE TIME OF DAY. I'm actually a very calm, measured and respectful type of person but NPower has driven me to new levels -DISGUSTING.”

Helpful Report

Posted 9 years ago

“Never ending stream of incompetent call handlers... Even the managers and complaints team. It takes nearly two months to get a bill when we submit meter reads (we have a complex meter so cannot submit them online). I submitted meter reads on 21st March and still haven't had a bill so I called and they said they hadn't raised a bill as I had made a complaint about their customer service. Can't wait to move house and escape them!!!!”

Helpful Report

Posted 9 years ago

“Spent 30 minutes on live chat being misadvised and blatantly lied to regarding service provlems. Disgeaceful. Just reverted to old supplier.”

Helpful Report

Posted 9 years ago

“Disgusting customer service. Moved house 4 weeks ago & went from British Gas to n power but false information & lies from the day I moved,wish I had stuck with British Gas,really regret it now”

Helpful Report

Posted 9 years ago

“Absolutely shambolic and dishonest company. First the customer service is the worst (and that is some statement) I have had the misfortune to experience, from advisors lying to being rude then hanging up it's incredibly bad. They lie and lie, yet send letters contradicting whatever has been agreed it's immoral. Worst of all the stealth charges they try to make you pay, people often talk about the third world is riddled with corruption, however it's this idealogy which allows scam artists like NPower to get away with it. Do yourself a favour, leave NPOWER immediately (just don't tell them otherwise they'll bring more hidden charges your way). If you not with NPower, they are the worst rated energy company for a reason.”

Helpful Report

Posted 9 years ago

“This company just wastes your time and procrastinates rather than sorting out your complaint or problem please, please, please, do not use them unless you have the patience of a saint and don't mind paying bills that are inflated beyond what you use and then spending years trying to sort out any problems. Honestly this is the worst company I've ever dealt with there ethics are delay, delay, delay.”

Helpful Report

Posted 9 years ago

“Richard please do not use this company lies lies and more lies 3 1/2 years 2 sort my complaint letters saying I was not topping my gas metre up letters saying the police were coming because I was obtaining gas by fraudulent means all this even though they knew what the fault was then they tell me the owe me 170 pound because ofgem fined them again still waiting for the cheque surprise ofgem please close this company down and give us all our sanity back they commit crimes against the public every day and get away with it no more do not use them u have been warned”

Helpful Report

Posted 9 years ago

“I am totally disappointed at the services I received from Npower. Disorganised billing and charges. Deduct any amount they like from your account once they have your details. I pay as much as £215 a month yet I receive letter asking saying I owe in a house I live alone. Terrible and disgusting. I switched from Npower in January and have been paying between £65 and £75 actual reading. I do NOT recommend Npower sorry!!”

Helpful Report

Posted 9 years ago

“LEAVE THIS 'COMPANY' NOW!!!!!!!!!!! They are completely incompetent and you WILL be conned into paying far more than you are due. I saw my solicitor today after they demanded I pay one thousand four hundred for a property I have lived in for three months. I live in a one bedroom flat and final readings were submitted by myself and previous tenant to the estate agent. I am disgusted by the way I have been treated and the amount of stress this has caused me. I will also be taking this to the papers in the hope others will not be conned into their hard earned money. Avoid them at all costs!!!”

Helpful Report

Posted 9 years ago

“Just received an electric bill for 700 pounds. I have never had such a ridiculous bill. I phoned to ask for someone to come and check the meter but have to wait several weeks. How much will I be owe by then! I am very careful about how much we use and nothing has changed in the household. How can I go from electric bills of 250 to 700 and counting? It has gone up over 60 pounds in just a week and a half since my last call - the woman never phoned me back so I had to call them yet again! I feel sick. This woman was very helpful and told me to 'economise' until the meter is checked. I could have been growing a large crop of cannabis plants for less money!”

Helpful Report

Posted 9 years ago

“they use brokers that lie saying they are from metre retentions there is no such thing and charge a higher tariff when this is pointed out to n power they dont care and hold you to the contract awful service avoid avoid avoid”

Helpful Report

Posted 9 years ago

Npower is rated 1.1 based on 393 reviews