Nuffield Health Reviews

"Avoid using their mental health support services as their therapists are inadequate and of low quality. This company can negatively impact your mental health. Their mental health liaisons lack empathy, and they show no concern for your well-being or the quality of the service they provide. Feedback and concerns are handled by a robotic team without empathy, who believe leaving you without mental health services is a solution. \"Providing feedback\" to the services team is treated as a legitimate response. Their staff is not abreast with current company procedures and I was incorrectly provided complaint information from an outdated policy from 2020.\r\n\r\nI have experienced issues with two therapists in their service. One therapist wrongly billed me for sessions I did not attend and failed to inform me of the remaining sessions until the billing issue arose. The second therapist kept confusing the number of sessions I had left, neglecting her responsibility to manage administrative details. An hour and a half before a scheduled session, she canceled because she was unsure of my session count. This level of unprofessionalism is unprecedented in my experience. Nuffield allows it.\r\n\r\n I refuse to tolerate further mistreatment by this company, its incompetent therapists, and liaisons who show no concern for individuals. Unfortunately, they have not addressed the issue nor do they care. For the second time in a year, I found myself without a therapist due to their unacceptable service. They cause harm to people and evade accountability. If you raise concerns they just quickly discharge you from their service.\r\n\r\nUpon requesting a DSAR, I discovered that Nuffield does not provide their therapists access to a portal or system to track the number of sessions clients have or have left. This highlights a significant oversight on the part of Nuffield. Their mental health services will make your mental health worse.\r\n\r\nThey do not comply with their complaints procedure and ask what you would like as an outcome but won't provide you with a refund or compensation. They essentially are forcing people to continue to be harmed by their service. Their Relationship Coordinators are charlatans and have stated the only way I can get redress is to take them to court."