“In October 2022 I decided to give Nurx a try. It was a one time fee for their service. They didn't accept my insurance and the service they provided didn't line up to what was being advertised. I disputed the charge with my bank since Nurx refused to refund. I requested Nurx remove my card from file. Fast forward to today I get a text notification about them charging a $3 service fee. I did NOT authorize or agree to this fee. So I contacted my bank to dispute the charge. Come to find out they charged this "service fee" two other times. I haven't been using them nor did I agree to these charges. I went to check my account and in the setting it says I have no active card on file, yet if I click the prescription, it shows my card. There isn't even a way to cancel the prescription that was supposed to had been canceled after the issues last year. When I originally sign up, it was a one time fee. That was supposed to be it. This company has been a nightmare! My bank is now canceling that account and sending me a new card along with filing fraud charges against this company. If you were considering using them for 'convenience' as I thought I was; don't. I want Nurx to cancel the pending $3 charge. If not, I'll file another fraud charge once it is processed. Additionally, I want my information 100% removed from their website. I do not wish to do business with such a fraudulent company! Oh, and trying to talk to the company is a waste of time and gets you no where. Others have had similar issues to me - check the BBB and trust pilot!”
“As with other people I had no problem up until around a month ago when they just stopped processing my prescription. It was under review for over a month and I was assured and assured it would be taken care of and they were sorry for the delay. After a month, it was canceled! Are you serious? I reached out and put in a new request because at this point I’m almost out and they say they’ll send it to my local pharmacy (a HUGE nuisance, but whatever). I call my pharmacy about 24hr later to confirm, they have no record of them sending in the refill! I’m furious! I think I’ll have to call a doctor to get a new refill and ensure it’s there in the next 3 days because otherwise I will be totally out of contraceptives. Nurx is putting women’s health at risk by being so disorganized.”
“I've used them for over 2 year's no issues 2023 big issues. My pills are late I've been charged to my credit card 45 dollars. Every go to Goodrx they do the same no doctor visit and you can get them way cheaper and pick them up.”
“STAY FAR AWAY FROM NURX. Was receiving birth control every 3 months by mail. On the 5th order, it became a disaster. Received a message on 1/8/23 informing my prescription was being processed & would ship in a few days. 10 days go by, no prescription mailed. On 1/18/23, I received a message informing account was up for renewal & I needed to update my account w/any changes to my health, insurance, payment, or personal info. My prescription that was in processing on 1/8/23, now showed as “under review by our care team”. I immediately responded, informing no changes had been made to any of my info. Days go by w/no response & no movement on my prescription. Made several attempts to contact this company, by app, phone, Facebook post, & Facebook messenger. On 1/26/23, Nurx contacted me through app to tell me the prescription was ready & asked if I wanted it to be shipped or sent to my local pharmacy. I reply immediately w/name, phone number, & address of my local pharmacy. Nurx responds a day later to confirm my prescription has been sent to my local pharmacy. I call the pharmacy & they inform the med is out of stock & would have to be ordered. On 1/29/23 I go to pharmacy to pickup & they inform I have to pay out of pocket because Nurx sent a duplicate prescription through their digital pharmacy Propel, has mailed it & has already billed my insurance. The request for a renewal and updated information should be dealt with MUCH sooner if this is the kind of delay that happens. It’s no wonder this company cannot dispense life saving meds. This company has grown bigger than what they can handle, do not respond promptly, & do not communicate effectively between one another, in turn providing horrible customer service & care. People should have a way to easily contact a live human being during business hours to handle such matters and/or get a response on the app within hours, not days. As a “medical company” this is simply unacceptable. I have deactivated my account.”
“The first month was fine, a bit pricey since I have insurance but worth it with the convenience. Then the second month comes around, they raise my price $180 and asks if it”ok” I had 0 insurance changes. When I said no, they canceled my account, my history, and gave me no reply. Mind you then never mentioned anything about a cancellation.This is a life saving daily medication and to simply cancel it a when I have a couple pills left is not only unethical, it’s possibly malpractice.”
