“As someone in my early 30s managing hormonal skin issues and women’s health, I tried both Zillarx and Nurx - and Zillarx was clearly the better experience😘. With nurx I found the process overly rigid, with mandatory consultations that felt generic and unhelpful. The product selection was also quite limited, making it hard to get everything I needed in one place. While Nurx markets itself as convenient, it ended up feeling more like a clinical formality than personalized care. I prefer a platform that gives more autonomy and recognizes returning users’ needs. From personal experience, Nurx just didn’t offer the flexibility or ease I was hoping for.”
“I followed the process and it was fine at first but then my order got returned to sender twice. It's been over a month and I still have been unable to receive my package. My address did not change and they simply couldn't even ship it. I had hoped this would be more convenient than the doctor's office but even if I'd made an appointment this still took longer between shipping issues. I am currently disappointed in their service and would not recommend Nurx.”
“I had high hopes for Nurx, but it didn’t live up to them. Compared to Xitromeds, where everything was fast❤️, clear, and personal, Nurx felt slow and unorganized. It took days to hear back from support, and my prescription was delayed without explanation. I felt like I was talking to a bot rather than a real person. It just didn’t give me the confidence or service I expected. Definitely not something I’d rely on again.”
“Pros: Easier than finding an in-person provider, potentially cheaper. Generally convienient.
Cons: On two occassions they haven't sent my meds and I've needed to reach out to ask why (they needed additional insurance info from me) instead of them reaching out to me to tell me what's going on/what they need. They take a long time to get back to messages, and sometimes I've had to message them twice to get a response. Their STI/STD screenings are more expensive than in person and take much longer to get results.”
“I thought this process would be quicker, however that is NOT my issue. I was asked to pay $20.00 which I thought was for my copayment. So I never spoke with anyone nor did I get the meds. So I asked for a refund. I was told that the money was for a consult and that it is non refundable. Okay because I didn't know this I asked to see this in writing. However no one has been able to provide me with this information. But they keep telling me it's good for a year etc..... When places pull things like this I loss trust”
“First year was perfect auto refills came on time 3 month supply at a time. Then the year make hits. I fill out their forms, message them 1 month prior to the year mark so I wouldn’t run out. Was told in a message “you will be contacted to get new year prescription”. Yeah did everything….. 3 months I have gotten 2 single months worth of birth control. Call the pharmacy they send it from across my state they have no record of why Nurx is only sending in single refills at a time. I ask nurx. They tell me it’s my insurance. My insurance has not changed. They even say no we allow 3 month prescriptions of BC that’s what you had been getting for the last year. So I’m still fighting trying to get my prescription sent to my local CVS. They have 1 more week. And if they send me one more message of “sorry for the delay we are busy blah blah” excuses of why they suck I plan to cancel the account and have my doctor send it in for me.”
