“OMG the worst company ever ripped me off for £50 which was taken from my account. Then said I have to pay £950, then £298. I cant believe they have not be struck off!!!! Will be going to the ombudsman to put is a complaint of fraud. Do not use this company. You have been warned!”
“We’ve been waiting for a refund of around £4000 in overpayment. Wave have agreed they owe us it but say that problems with their IT system is preventing them from issuing the refund.
We are a charity and £4k is a lot for us to stand.”
“Terrible company to deal with. I have been trying for since 2019 to get a correct bill.
They don't seem to be able to give you the simple data that your bill should be based on, i.e. m3 of effluent they are billing you for in each billing period.”
“This is one of the worst utility company to deal, got no clues, I setup few times my direct debit and still, I get bills sent to me saying I owe them money.”
“My company received a visit by debt collectors threatening to cut off our water. They had the wrong company and address. Staff time wasted and a distressed receptionist. No response to complaints to customer service. Absolutely appalling.”
“My company received a visit by debt collectors threatening to cut off our water. They had the wrong company and address. Staff time wasted and a distressed receptionist. No response to complaints to customer service. Absolutely appalling.”
“they are criminals, they deliberately over estimate, then when you correct they dont send a revised bill and when you dont pay the overestimated bill they charge you £200.”
“Had a Direct debt claimed of over £10,000 when our normal bills are around £30. Then had to wait days for them to return the funds. I canceled the Direct debit after that. Lucky I did becuase the next bill was thousands of pounds as well!! Switched companies now, but guess what they are chasing for bill of roughly £6,000 that is based on the same, incorrect meter read that they insist on using which has nothing to do with our property. Never get an email back, don't even try calling them. Disgusting company.”
“Ex Anglian Water business customer.
My normal bill is £300 per year.
Three months ago I was sent a bill for £10,000, which has now increased to £15,000. They have now threatened to cut off my supply.”
“Horrendous experience. Sent a bill equating to 10 years usage of water. Got that sorted through formal complaints procedure. Next quarter, estimated bill at about 3-4 years usage after deducting my sorted out lowered payment from previous quarter. I despair. Trying again with formal complaints procedure, but if I ran my business like this, I'd be bankrupt within 12 months. Next stop - water Complaints council and my MP! What else can I do!”
