Oakwood Estates Ltd Reviews

Name: Oakwood Estates Ltd
Address: 44 Station Road, West Drayton,Middlesex, West Drayton
Rating: 4.52

4.5 Rating 129 Reviews

90 %

of reviewers recommend Oakwood Estates Ltd

Company Reviews

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Metrics

4.5

Based on 129 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01753387027

Email:

enquiries@oakwood-estates.co.uk

Location:

44 Station Road, West Drayton,Middlesex
West Drayton
UB7 7DD

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are renting but are looking to move out soon so people are coming to view the flat. Problem is a few weeks back a viewing was cancelled, except no one told us. We let it go. Then a second time there was a cancellation, again we were not told by the estate agent that no one is coming. We still let it go. Week before last we got a call at about 5 saying are we still OK for the 6 o'clock appointment. Guess what, that was the first we heard of it. Again we let it go. Today we got a call asking if we were OK with a viewing at a time when we would not be at home. We said we were not. These guys brilliant as they are decided to tell us that actually by law they can come when we are not in - WE DON'T REALLY HAVE A CHOICE. So yes we have people coming to view our flat when we are not at home even though we told them we would prefer to be home. On this end the service is ridiculous.”

Helpful Report

Posted 7 years ago

“Very poor service. 3 months to get hot water and boiler sorted when we first moved in. Now have been waiting 10 weeks for a shower to be fixed!!! Poor communication and follow up calls and emails never happen.”

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Posted 6 years ago

“Oakwood Estates were very friendly and responded quickly from the very beginning of the process. Jamie was friendly and kept me informed at every stage. Further Lucinda was very helpful and friendly. Very pleased with the service that Oakwood Estates provides and I have been very impressed! Thank you so much for all your help.”

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Posted 7 years ago

“The Agent is just worried about the money. My whole room was moldy and full of water and I got no single answer from the agency (I attached pics of the problem for clearance) thanks the landlady took care of the problem and moved me into a different room. I got answer from agent for other matters, all related to maney, but no answers or anything for this yet.”

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Posted 7 years ago

“I was asked to review oakwood as we bought our house through them 6 weeks ago. Strangely though we never received the email invite from oakwood once we agreed. Oakwood represented the seller and I expect she was delighted with their service. Unfortunately we were the buyers. Things started great, our rep (Nigel) was quick to introduce himself and was efficient to call with updates as the sales process began. As a buyer however Oakwood didn't provide the best experience and whilst I appreciate their loyalty must rest with their client they could have been more open in how they kept us informed. There were instances where oakwood informed us of things that ultimately hadn't been agreed with their client. One example was that they seemed to be very happy for us to send an inspector to the property to service the boiler and confirm it was in proper working order. Oakwood even provided us the contact details of their recommended contractor. We arranged the inspection only for the seller to refuse him entry on the day. We also felt that oakwood were complicit in delaying the completion date to benefit the seller - which caused significant upset on both sides of the chain. Kudos to Oakwood here for doing right by their client but they really should not have pushed our own conveyancers to a tight deadline to then delay the completion at the last minute. Communications deteriorated towards the end of the sales process with calls not being returned very often. Often Oakwood would refuse to help us make reasonable requests to the seller citing that the seller was unreasonable and the rep had no intention of negotiating or potentially upsetting her. We were refused a viewing to measure the living room and had to go through our conveyencor to request that the garden be maintained before completion. I feel Oakwood could have helped a lot more here. The completion itself could have gone smoother. Again the seller got exactly what she wanted but: #1 the seller was delayed in handing in the keys #2 Oakwood were fully aware that I was standing outside the house (with a team of cleaners) waiting to vacate the house yet our rep. took a lunch break and was unavailable for the hour. As I waited for the keys i visited Oakwoods office for an update. The staff there were preoccupied on the phones and didn't acknowledge my wait until a few minutes. They ignored me well before they knew who I was so presumably new clients of theirs might be treated similar. We were alarmed that the oakwood staff had literally zero knowledge of the house sale - my rep worked in a different branch and had never visited the house nor informed the local branch that I was due to collect the keys. We reached a tense standoff once the keys had been dropped at the agents. The local staff had no knowledge that I'd be collecting the keys and they refused to hand them over to me until the rep authorization it. In the end I literally grabbed the keys and walked out of the door - the rep knew we needed immediate access to the house yet made himself unavailable at the critical hour which was not professional. I believe Oakwood do a lot of good for their direct clients but I suggest they acknowledge that buyers of their properties deserve more open communication to avoid inevitable disappointments.”

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Posted 7 years ago

Oakwood Estates Ltd is rated 4.5 based on 129 reviews