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Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
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posted 1 month ago
- Elizabeth G
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After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement.
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posted 2 months ago
- Laura L
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After contacting they confirmed it being lost, offers a refund or replacement order.
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posted 7 months ago
- Anonymous
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They never send me the product and never refund the money back. 98 euros!!
Not relaible company
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posted 8 months ago
- Cristina
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In the end after almost a month, i haven't received the product, and the refund was issued.
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posted 10 months ago
- Aneta J
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Bought 5x100ml argan oil, received 5x50ml. Offered a partial refund which I excepted, but still worked out more than a full priced 100ml else where. Please get your act together and stop wasting peoples time.
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posted 1 year ago
- G S
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I did not accept the package because the delivery man (UPS) requested me to pay 36€ for it . I did not excpect it as i paid in the web site for world delivery. I am waiting for a full refund from them, still no reply.
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posted 1 year ago
- Delphine E
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I ordered something for next day delivery as I was going to India for 2 months and they didn’t actually deliver until 3 days later, with no apology. So the item is useless as i didn’t receive it in time and had to leave without . I wrote a complaint and asked for refund and they never replied.
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posted 1 year ago
- Clea M
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Why was I charged Tax on vitamins? Your previous answer was not sufficient. Please explain. I require a TAX refund.
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posted 1 year ago
- Dean E
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Unfortunately even though this was their error they would only refund me 50% because I had cracked the seal.
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posted 2 years ago
- Anonymous
