Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Very fast delivery and a fair price.
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- Janet W
“
Easy to order, received well packaged, good price.
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- Anonymous
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Love the products i could get at the price you offered! Cool deal! Thank you
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- Loredana M
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Very good products good website and fast delivery highly recommend
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- Callum M
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Found just what I needed and delivery came promptly. Good service!
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- Susanna B
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It was great. I just thought if I buy something over £40 the delivery would be free, but it was expensive
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- Reem R
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good products, efficient service, bulk buy available and will take returns and cover postege.
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- Jeremy B
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The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
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- Alexandra W
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After cancelling my order almost 6 weeks ago, but you still insisted on sending it out to me, it was immediately returned. I'm now 4 weeks later and still not had a refund. This is not good enough! Refund what you owe.
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- Jackie
“
What a joke!!!!
I cancelled my order and also asked for a refund, (which I'm still waiting for). To then find out via email that the cancelled order has just been sent out. What? Why?
I will never have anymore dealings with this company again.
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- Anonymous
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Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
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- Elizabeth G
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Excellent service at great prices for supplements. Products arrived in super quick time.
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- Helen M
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I already know about and have bought the products before but I want to share my experience with their customer service.
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- Mohammed A
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Found just what I needed and delivery came promptly. Good service!
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- Susanna B