Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Good online service and selection, though price for individual purchase and delivery below free-delivery threshold was high, hence 4* not 5*.
”
- Timothy G
“
It was a quick delivery and everything arrived well packaged and in good condition as promised, but I thought the price already included the import charges. I had to pay 27 euros more to release the package.
”
- Karla M
“
Really pleased with my order. Products are as expected and great price. Easy to use website and delivery was on time. Will purchase here again
”
- Zoe B
“
Fast delivery and quality product
”
- Daisy F
“
Great service, well-packed, prompt delivery.
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- Linda J
“
Prompt delivery and well packaged. No problems
”
- Amanda W
“
good products, efficient service, bulk buy available and will take returns and cover postege.
”
- Jeremy B
“
The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
”
- Alexandra W
“
Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
”
- Elizabeth G
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After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement.
”
- Laura L
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After contacting they confirmed it being lost, offers a refund or replacement order.
”
- Anonymous
“
Great service, well-packed, prompt delivery.
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- Linda J
“
Great service, thank you so much.
”
- David M
“
Good online service and selection, though price for individual purchase and delivery below free-delivery threshold was high, hence 4* not 5*.
”
- Timothy G
