Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
I use Oceans Alive mainly because it sells Dr Mercola products at a good price. I have also found their customer service to be helpful - and human!
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- VIVIAN C
“
Great product (fermented skate liv oil) at a competitive price. Happy to recommend and I will be definitely purchasing more when needed. Andrew
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- Andrew F
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Always fast and precise. Good item choice and price
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- Stefano P
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great brands that are difficult to get in the UK with reasonable prices and free delivery
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- Preet C
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Super fast delivery
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- Catherine O
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excellent service and prompy delivery of whatever has been ordered
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- Subhita P
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The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
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- Alexandra W
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Why was I charged Tax on vitamins? Your previous answer was not sufficient. Please explain. I require a TAX refund.
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- Dean E
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Unfortunately even though this was their error they would only refund me 50% because I had cracked the seal.
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- Anonymous
“
I was disappointed with customer service department of Oceans Alive as I had returned a large bottle of liposomal vitamin C, at my own expense, because the inner seal of the bottle was open and they would not refund me.
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- Sue K
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I had an issue with a product and they were very quick to respond and resolve it. Really happy with the customer service and love the product range.
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- Rosanna S
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excellent service and prompy delivery of whatever has been ordered
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- Subhita P
“
Quick and efficient service as always. Good prices
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- Anonymous
