Oceans Alive have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great product at a reduced price... arrived quickly! Will be coming back for more
”
- Katarina
“
The price was reasonable and speed of delivery was great
I will recommend this to friends and family anytime
”
- Stephen A
“
Received order very quickly, good packaging
And reasonable price
”
- Mandana H
“
Very happy with the product but there is clearly an issue with the advertising. Some ads say free delivery over a certain amount others say free delivery over £20 purchase. I brought this to the attention of Oceans Alive who kindly refunded my carriage/postage charge -thank you- but it would be much better if this cost was clear in all adverts.
”
- Jill G
“
Happy customer here. Love the fast and free delivery.
”
- Mary G
“
The price was reasonable and speed of delivery was great
I will recommend this to friends and family anytime
”
- Stephen A
“
I placed an order on 18 August. Order not delivered but money claimed. Still waiting for a refund.
”
- Sylvia B
“
After cancelling my order almost 6 weeks ago, but you still insisted on sending it out to me, it was immediately returned. I'm now 4 weeks later and still not had a refund. This is not good enough! Refund what you owe.
”
- Jackie
“
What a joke!!!!
I cancelled my order and also asked for a refund, (which I'm still waiting for). To then find out via email that the cancelled order has just been sent out. What? Why?
I will never have anymore dealings with this company again.
”
- Anonymous
“
Very good customer service and first class products. Couldn’t be happier with the experience.
”
- Tasos C
“
Clean products doesn't give me any nasty side effects and a great price and service.
”
- Joanne B
“
Your service is good, I will be purchasing Mercola products from you in future.
”
- Norman F
