“I wanted £150 GBP in gift cards to send to a friend who expressly asked for off gamer gift cards, I found the site so completely complicated, I spent all my money so I now have £300 GBP locked on your site with absolutely no idea how to do anything with it,
All in all an elaborate way to RIP people off.
I'm so stressed at the moment my hands are shaking and I have no money to live on, so well done you bunch of conmen.
still I suppose it's only to be expected from a country with an idiot like trump in charge”
“After email exchange with Customer Service, I decided to cancel my order as they weren't able to confirm it directly even when paid with Paypal and after providing them with all documentation required!!!! They claim to have Live Chat but guess what? THEY DON´T HAVE LIVE CHAT!! What a HUGE disappointment to something which could have been an easy straight forward transaction. Also, answering a query under 1 hour is NOT the same as RESOLVING a query, Shame on you!”
“Trying to reach customer support is a really slow process, Verification of ID etc, unclear. Live Chat option appears first on this page and not under Customer support information....”
“Takes so long to do online banking after username and password, even with through using another web browser to checkout (Internet Explorer/Google Chrome/Mozilla Firefox). Even clear your browser's cache and cookie. The normal online payment for mastercard need that stupid verification feature which go against our privacy and very troublesome. Cannot refund the money if we make a mistake or the code has an error. Lousy customer support and service as though there is nothing they can do about it and very mood tone when speaking to me. Horrible customer service. Gift card no discount and due to exchange rate, its so expensive.”
“Too Long pending times and too long sending codes. .almost impossible to purchase anything! Esp. With China #1 in digital world. Sad. Plz help us get new president if nothing else. 🙀”
“They ask for too much information and make what should be a simple transaction both aggravating and time consuming.
I just wanted to pay with paypal - what was the point of all those invasive questions? Why do you need my IRL name? Why do you need my phone number? It creepy and gross.”
“DONT BUY FROM THIS SITE!
My card was fraudulently used on their site to buy gift cards, I emailed them showing proof that my card was fraudulently used and that the person using my card didn't use my name! They said they can't refund me per their return policy! That's all good and well if I actually bought the cards from you if my card was fraudulently used what has a return policy got to do with anything! They are scammers but my bank will get my funds back and they will have to pay a chargeback fee too.”
“You have taken my money for my $200 flexepin gift card, order number 13484982 so please send me it. You sent me an email saying the payment there was a problem with my payment but the money has been taken out so please send me my product”
“Unreal. Went to buy a card, used paypal, and they said that there was an issue with my method used, and I needed to get verified by sending in my drivers license, etc. Nope, no way. Asked for a refund. They came back and said it would take 3-5 days. That's quite funny, as they already took the money out of my account instantly.”
