“Paid 24.99 to get phone unlocked, originally £19.99,they add £4 for search details.gave my details, phone model and make,and emi number,said I would get the code with in 24 hours..next day got email saying,pleased to say we have your code.go to check out to collect your code.so I went to check out,it said I had to pay another 55 pounds to release the code.i did not pay as that is wrong what they're doing.rip off, scammer.scum,when I complained they said I did not read the terms and conditions.what!! Nothing about ,2 add one,did not get refund of £19.99.As they did do a search.ha,if they did.this company needs to be closed DOWN.it is internet theft. ROD.”
“We are in Australia and paid $27 then 24 hours later they said it was ready and they charged another $74 and said it was another 24 hours away but still nothing . They are liars they advertise 3 simple steps .... They are liers .scam ... Overcharging rogues”
“Never trust these criminals I've just been robbed £23:99 and now they are not refunding or emailing me back. Their website says £19.99 then they add £4 on top. When you pay that money then after a day they will send you an email requesting £59 on top of what you have paid. I've reported to my bank and trading standards. I'm also going to report in the fraudulent department. This needs to stop and they can't keep taking money from people. NERVER EVER THINK OF USING THESE PEOPLE. THEY ARE THIEVES.”
“If there was an option i would have given them 0 star. These guys are scumbugs.They have advertised $20 for iphone 6 unlock at first which is written at their website which have been paid at the checkout but Now when result came it says pre order fee only was paid. that means $20 was only pre order fee and they sent me information which i had never requested, phone imei, serial number, when it was made etc which can be found on checking phone itself and available in open source. I received a email this morning which says "Thank you for Pre-Ordering your unlock from Official SIM Unlock, we are pleased to inform you that the unlock is now ready for release. We have deducted our Pre-Order Check Fee from your unlock.Please now release your unlock by clicking the link bellow and finalising the unlock payment." and they are asking for another $71 for release the unlock? are they sure what they r doing?? They are claiming that this information is inside the terms and conditions which is true but why they cant advertise this fee is for pre order at first place? why they have to hide information inside the terms and conditions. If it was written in the advertisement or it was seen during the checkout that should be fine. this is a misleading advertisement by not properly advertising the service. They have clearly written in the advertisement for iphone unlocking service and this includes the properly unlocking iphone. They have provided the service which can be done by anybody for free which is available on open source. This is total Rip off. Avoid these guys.”
“I wish I had read the reviews before I started with this company! As others have said I paid 19.99 + vat thinking this was the total cost then received and email next day asking for another 59.99 + vat to complete the unlock! Needless to say I did not proceed! Now 23.99 out of pocket but lesson learnt alway research before you dive in!”
“Scam, they advertise unlocking from 19.99 plus VAT which is acceptable.
However they eventually offer you the code you can't have it unless you pay another £65.99.
Disgraceful fraud. They are now under investigation by trading standards.”
“Do not use this company. Paid 19.99 plus vat to this scam.
Next day unlock code available but have to pay another 54.99 plus vat £65.99, none of this is disclosed at the time you ask them to unlock a phone. This company is now being investigated by the trading standards. Meanwhile I shall be tracking down the employees.”
“The website is very unclear, small text explaining that the £19.99 is a deposit, then asking for nearly £50 to release the code.
Got a very snotty email back after, not impressed at all! and after reading through review pages i have found that i am not the only one to fall for this trick.”
“Scam company. Paid £20 - then they email the following day asking for another £59. Not clear - customer services just refuse to engage. Totally scam!! Don’t get caught. Contact your phone operator - they will help”
This service states the total price may be higher depending on network provider, but then provides an order summary which states that the TOTAL for UNLOCKING the phone AFTER the consumer has provided network provider / device details etc - my price was around £20. 24hrs later it then requests another £45+, stating that the first payment was an "eligibility check". There is no point of exit for the consumer to choose whether or not to purchase the service based on a final price, so the £20 is lost on a mis-sold product. Lengthy communication with customer services has resulted in a stubborn refusal to refund, and though they claim all prices are stated on their website I cannot find them and they refuse to link them to me.”
“Awful company! Payed £19.99 then got an email to say I must pay a further £95.99 to unlock my phone to a new network! Looked on Vodafone’s website and they do it for free, you should not even have to pay for this service!!! Should have looked sooner but I’m glad I didn’t pay the £95.99!!! Check with your phone company first! These people are robbing you 100%!! Awful and SHOULD NOT BE ALLOWED!!!!!!!! DO NOT USE!!!!!!!!!”
“Scam company!!!!! Advertised 19.99 to unlock phone plus 3.99 Vat, so paid this fee, received email to say unlock code ready clicked on the link to retrieve code only for them to say please pay 47.99 to receive lock code on top of what I had already paid!
I shall be reporting this company absolute joke, do not use!!!”
Do all they can to take your money then have no interest in helping you after hiding further costs advertising it's only £20 to unlock your phone then after email you saying it's £70 and refuse to refund you the £20 joke hope there business goes down the drain going through proctof reporting this company now fuming”