“Badly advertised so they can rip customers off by charging them 3 times original quoted price. Contacted customer services, lady called Emma and I really don't know how these people can sleep at night. Terrible service and having read other reviews after my experience I believe original sim unlock are posting there own 5 star reviews to try to keep the average score up. Don't use them as total rip off. Ended up not getting the code because after the initial 23.99 pounds paid they wanted another 30 pounds, shocking as not advertised.”
“This is how the process is advertised
1 Fill in the simple form
Give us some basic details including your IMEI number, iPhone model and network the phone is locked to. Cost £19.99
2 Choose a payment method.
We accept all major credit and debit cards, Official SIM Unlock is the cheapest way to IMEI unlock your iPhone! ****COST WILL BE £19.99 PLUS £4.00 Vat. TOTAL IS REALLY £23.99 TO PREPARE TO UNLOCK*****
3 Receive instructions on how to unlock your iPhone by email.
****NOW PAY A FURTHER FEE - IN MY CASE A FURTHER £259.99****
Simply follow the instructions and your iPhone unlock will be completed using a Wi-Fi connection.
VERY MISSLEADING ADVERT. I DO NOT THINK IT IS INTENTIONAL !
PLEASE DON'T MAKE THE SAME MISTAKE AS ME AND TAKE THE CLEVER ADVERTISING AT FACE VALUE.
THEY SEEM TO BE EXTREEMLY ACTIVE AT TRYING TO TAKE DOWN ANY NEGATIVE REVIEWS”
“As many of the other reviews say - This is a massive scam. You think your paying £19.99. Then they charge vat (not mentioned). You don't realise it's a 'pre-order' till you get the email saying that. (this pre order rubbish is in the terms and conditions but nowhere is it clearly stated). They rely on you not reading the t and C's. Scammers”
“Completely ridiculous. Charged £23.99. Day after, was told I need to pay a further £59.99 to actually have the code!
Was not made aware prior to paying the £23.99.
Definitely would not use or recommend to anyone.”
“Please do not use them, hide behind t&C's. You pay what you think is the total amount only to be charged an eye watering amount to actually get the release code. Decided not to throw good money after bad. AVOID”
“AVOID, AVOID, AVOID!!!!
After being charged £14.99 i received an email 20 hours later saying I must pay an extra £47.99 to receive my unlock code.
£62.98 to unlock my phone is something I cannot justify and nor should anyone else. Luckily I did not pay the £47.99 but I did pay £14.99 which they will not refund.”
“Do not use these guys. Their 'may's be additional charges should read 'we will just charge you what we like'. My phone was not blacklisted or under contract and they wanted an extra £43.99 on top of their £14.99 advertised price which they will not refund. Please steer clear!!!!!”
“AVOID at all costs!!
Very misleading indeed, ACTUALLY 60 + POUNDs to unlock a phone
Be aware that they may charge 17.99 upfront (the cost that you think you are paying) but then demand a further 40 something pounds to actually unlock your phone
If my case nearly more than the phone was worth
I rarely write reviews but I am so annoyed that I could not let someone else fall into the same trap”
“Be aware, this is a genuine con. You will be asked to pay £17.99 for the unlock code. They will then send you a prompt to pay over £80 additional.
If you query a refund, an automated system responds to tell you "no".
“They charge you an unlocking fee (+ VAT which wasn't mentioned anywhere prior), then come back after 24hours to bill you more money for 'unlocking' your phone. I had to go out to the shops to do it for a fraction of the price. Wish I'd come here to check reviews before any transactions. Scrolling down their reviews on here, I see its a regular scam. A lof people have fallen for it. It's funny because their website has a 4.5/5 star review. I can't believe they are allowed to get away with this. They should be investigated.”
“Avoid this company like the plague.
I wish I had looked here first. Trustpilot only hass good reviews about this outfit although there are some which have been reported.
They advertise the price to supply an unlock code for £14.99 plus VAT (which is not mentioned)
They push you through the whole registration phase and take a credit card payment, then follow up some 24 hours later with an email and an invoice for a further £82.00 and will not supply the code until payment is made.
I refused to make this payment. The going rate is £10 to £15 and ended up getting the phone unlocked by the carrier in less than 20 minutes for £8.99
They are con artists and their website is misleading and does not give the complete list of charges”
“Avoid ... this company is a rip off. They take up front payment (17.99) then send you an invoice for more (£39.99). That is after they finally get back to you..very slow service. Then refuse to give you your money back. So no unlock code just stolen my money. Bunch of cowboys...do not use them.”
“Shocked, I contacted a local company and they quote me £40 to unlock so i went on google and BINGO this company offered me an unlock for £14.99, 24 hours later they email, WE HAVE YOUR CODE, pay £58 extra to get it ! in desperation I paid it expecting to get the code and guess what, we are now processing payment you will get code in 1 to 7 days.”