“SCAM....as per all the other reviews, I'm writing to trading standards and informing the police. It's an utter disgrace they have a trust pilot review....CRIMINALS!!!!!!!!”
“Be VERY careful as the price you see advertised is NOT the final price. Appeared it would cost £25 bit then received a second email AFTER paying £25 telling me they wanted another £47.
When I complained they said I couldn't get my money back as it was in the T and C's.
Felt completely ripped off and lost £25.”
“Complete rip off. They take £19.99 plus vat. Then 24 hours later "to release the unlock" they charge a further £39.99 plus vat. Total charge = £72!!!!!!!”
“This is a total scam rip off!! Same as everyone else says, charge £25 'pre payment' then leave it a few days and come back at you with a much bigger bill to complete the service. Avoid avoid avoid!! I shall be reporting this company!”
“I order unlocking and pay for that but they said that it is service for network check and they charged me for noting. I strongly not suggest and recommend. Be away from them. Network checking is free of charge in many web pages and easy to find them. Why should i pay that? They do not refund the money back.”
“Same warning as everybody else here. The website doesn't make it clear that the first payment is only an nonrefundable pre-payment, and it's obviously done so deliberately to catch people out.
Stay away for these con-men!”
“Scam, the same as everyone else is saying. Charged me a fee and then afterwards rephrased that fee as a 'pre-order' and asked for a further £50. Extremely shady and very unethical if not downright illegal.”
“I am 61 yrs I am trying to get my old phone unlocked for my granddaughter to use and they are trying to extort more money from me. I am trying to stop the payment going through and it is so difficult. The customer service is terrible”
“Worse experience ever. Been originally charged 23 euro for unlocking service. In a day time received final bill for additional 79 euro. Typical fraud that must be reported.”
“Terrible, proper overcharging scam. Careful don’t trust the first quote they give you will need to time it by 5 when it’s time to unlock. After the first £24 they wanted another 71.99£ on top. What a joke. But they keep making all this 24.00 initial payments, non refundable so easily. Scam. Scam. Scam.”
“Official SIM Unlock -
Do not use this service, as the cost for unlocking handset is not clearly specified on their website when making the purchase. Like many others here who have used the service, I was scammed because I didn't read the small print when purchasing the unlock service. I paid £23.99 to have my iPhone 7, which is locked to O2, to be unlocked for use with other carriers. One would assume, that this already extortionate price for handset unlock would be sufficient for the service (as O2 can unlock their handset free of charge, I subsequently found out). However, I was sent an additional email with invoice of a further £52.79 payment to complete the unlock service, which is almost than double the amount of initial cost. I emailed their customer service requesting a refund, to which I received a curt email stating that a refund for the initial payment of £23.99 was not possible, as I had ticked a checkbox upon checkout which stipulated in small print that further costs would be due. Very dubious business model, at best. Especially, when competing services will carry out a full unlock for £20. Utterly despicable sales practice. Please avoid, to prevent a similar experience.”
