On Duty Reviews

Name: On Duty
Address: Maxwell Club, Macarthur Drive,, WATTLE GROVE, New South Wales
Rating: 4.17

4.2 Rating 12 Reviews

75 %

of reviewers recommend On Duty

Company Reviews

Product Reviews

106

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Phone:

02 97311662

Location:

Maxwell Club, Macarthur Drive,,
WATTLE GROVE
New South Wales
2173

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a order 21 of December 2024.... we are 24 of January 2025 !!!! 25 business days..... 35 days total when the order was placed. Excuses from road closed, courier problems, warehouse etc...etc... They have no inventory that's obvious... they write on the website between 7 to 10 business days !!!! Well in my case it's pass overdue a long time ago !!!! I'm asking for a full refund..... no responses only crickets !!!! What I'm not okay with onduty imo they take the customers in hostage.... instead of writing or indicating the items are not in stock..... they make the transaction like they have it in stock !!!! I bought a couple of items in the past it wasn't as bad as long wait but manageable. And they use to give some % reductions on the initial price for the wait... they don't do that anymore..... wondering why !?!?!? Not a happy customer !!!”

Helpful Report

Posted 5 months ago

“Had an issue with a split sole within the warranty period. Contacted On Duty and in line with policy sent the boots to be assessed and was told ‘it wouldn’t be covered under warranty.’ When I contacted Garmont, they quickly looked at PICTURES of the boot and easily provided a replacement. Why couldn’t On Duty do the same? Clearly they didn’t even contact Garmont. Very disappointed and won’t use On Duty again.”

Helpful Report

Posted 2 years ago

On Duty is rated 4.2 based on 12 reviews