“Just spoke to PS1 who was brilliant, handled my new insurance details quickly and efficiently.
Makes a change to stay with an insurance company when you’ve done your meerkat research.
Would definitely recommend and use again.”
“Recently I noticed that my teenage son spends to much time surfing the Net and chatting on social networks and I decided to control and restrict his online activities. Among other parental controls, I’ve chosen Hackmart due to its features and pricing. I frequently use monitoring of social apps, screen recording, keylogging, website blocking and application blocking. These tools are indispensable for parents. Additionally, the pricing is reasonable for such abundance of features. Great one.
SUPPORT@HACKERSPYVILLE.COM”
“Complicated setup have to read documents closely for some hidden charges. eg charging £30 to cancel before insurance start date which made me feel company a bit suspicious.would have preferred their lowest quote first not when l had changed insurer”
“Thank you dw5, you made the experience of making changes to my renewal policy effortless. Been using this company for a few years with no problems. Excellent customer service; friendly, professional and courteous. Highly recommend this company.”
“Service was great throughout. The live chat was to the point and very efficient. BA5 was the employee helping me and we got my insurance changed over quickly and without any issues.”
“WAS BIT ANNOYED AT BEING NUMBER 13 IN THE QUEUE AND AS IT TURNED OUT MY LANDLINE 'PHONE 'DIED' (NOT HOLDING CHARGE LONG ENOUGH) WHEN I WAS SPEAKING WITH AA6 BUT SHE 'PHONED ME BACK IMEDIATELY ON MY MOBILE AND WAS EFFICIENT HELPFUL AND PLEASANT I RENEWED MY POLICY AND IT WAS ALL DONE IN A VERY SHORT TIME. HAPPY WITH ONE CALL FOR ANOTHER YEAR. THANK YOU AA6”
“I was very happy with the customer service I received by EH2 she helped me and explained to me everything I needed to know by going that extra mile thankyou”
“Apart from the waiting time I as 24 in the queue, I was assisted by RN4 who dealt with my enquiries and policy changeover very professionally, efficient and very swiftly, thank you.”
“I have been a loyal customer with Onecall for 8 years now and neever had any problems at all. Never claimed, never really needed to contavt them and had faith in the renwals they had given me. But a couple of years ago they changed my insurance to a rolling contract and told me it was " The Platinum club " and i would get further benefits, which i thought Great a business that actaully cares.
Unfortunately my circumstances chn=anged in May this year when my wife was diagnosed with terminal cancer and passed away a short time after. We had no life insurance cover and she died at at an early age of 43. My life turned upside down rapidly , as you can expect. I was thrown into depression but still had to work through it due to our 2 children and the bills that i still had to pay.
Any rduction in costs to run the house would be amazing. On checking all my Bills to try and reduce the living cost i noticed that One call had rose my Insurance by nearly double so i phoned to see if there was any way in reducing the costs. By the way i had NO notification of the price increases at any stage with it being a rolling contract.
I was told that that was the cheapest they could do it for. So i looked on a compare site and found one nearly £40 a month cheaper with more benefits. I phoned back and explained could they match that quote and was told no we cant so i asked if i could cancel on my paydate which is the beggining of the month.
Yes the customer service person said ( through web text chat, which i hate by the way!). He said there was no charge for cancelling. Great i thought every saving is a saving. I then recieved a notification from my bank that they had taken a smaller amount out which i thought was the payment between the days of my insurance swap.
But No, they then sent me a letter to say i owed the full month from 25th to the date of my pay which was more than i paid monthly anyway. Exasperated i tried contacting them, which is hard to talk to anyone, and cant really text the way i was feeling. They tehn sent it directly to a debt colection agency. WoW what such great care you take of your loyal customers.”
