One Pound Sweets Reviews

Name: One Pound Sweets
Rating: 4.69

4.7 Rating 4,091 Reviews

93 %

of reviewers recommend One Pound Sweets

4.7

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

hello@onepoundsweets.com

Location:

Unit 5 Federation Road, Burslem, Stoke on Trent
ST6 4HU

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One Pound Sweets 5 star review on 19th September 2024

Karen Dawn Llewellyn

One Pound Sweets 5 star review on 15th April 2024

Marie Barnes

One Pound Sweets 5 star review on 5th May 2023

Sheryl Legallez

One Pound Sweets 5 star review on 3rd May 2023

Joanne Wilson Lloyd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order wasn't delivered, the company said they would look into this, still no response and chasing. There are some really good other companies out there, use them instead!”

Helpful Report

Posted 4 years ago

your order was confirmed as lost and we have issued a full refund. issue was 100% caused by the courier and not ourselves so 1* for none delivery is not reflection on our actual business. sorry was lost however we had no control over this.

Posted 4 years ago

“Had better quality.”

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Posted 4 years ago

“We still haven't received them after phoning your company to tell you they hadn't arrived... For this reason we can't do a review as we haven't got the sweets....where are they?”

Helpful Report

Posted 4 years ago

we dont have a phone number so you havent contacted us by phone. please email us help@onepoundsweets.com with your issue and the support team can look into this for you.

Posted 4 years ago

“I never ever received the sweets despite emailing you !! Hermes never delivered anything. Appalled by the customer service”

Helpful Report

Posted 4 years ago

sorry your parcel is now classed as lost. we asked you respond if it had not arrived after a further 7 days and we have no further email so we have no way to see if was delivered or not. please email our support team to request refund for lost parcel

Posted 4 years ago

“Still have not arrived since 3rd May order. Presume lost in post. Still waiting for refund.”

Helpful Report

Posted 4 years ago

“Never received order”

Helpful Report

Posted 4 years ago

“Never received order had to chase it to be told it was lost by courier very disappointed as was first order placed. Will seek alternative in future.”

Helpful Report

Posted 4 years ago

sorry your parcel was lost however you were refunded in full at our own cost

Posted 4 years ago

“did not show that vat was applicable or that delivery cost was also vat rated making the whole transaction not cost viable. will not be ordering from these people again”

Helpful Report

Posted 4 years ago

VAT is INCLUDED in the price you see at the checkout and on the website so all sweets are £1 including VAT not £1.20 you are not charged more than the price you see on the website the email invoice simply breaks this down. Your order was for £12.70 - which included postage and VAT which is the exact price you see on the website, so our 1* review is not valid.

Posted 4 years ago

“I have not received my order over 2 weeks late and I have had no help from one pound sweets,”

Helpful Report

Posted 4 years ago

“They had no taste very bland”

Helpful Report

Posted 4 years ago

not sure that all 7 items had no taste, especially as some where branded sweets, but thanks for the review..

Posted 4 years ago

“The order never arrived please refund the £20.”

Helpful Report

Posted 4 years ago

“Not all of order received, they were not even aware what was missing. Very poor customer service and not even an apology. 1st and last time I will be ordering from you.”

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Posted 4 years ago

“The £1 bags were tiny”

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Posted 4 years ago

the weight is specified on each product and it is the normal weight if you bought from local sweet shop. 100g for £1 is the normal price now. supermarkets will sell bigger bags as they are multi billion pound companies who buy direct.

Posted 4 years ago

“I placed a order and never received it this may if not been the company’s fault. I did receive good communication and then a refund. I was looking forward to my order and ended up very disappointed”

Helpful Report

Posted 4 years ago

“When I put my password in it never recognised it . It makes it to difficult to make a purchase with you so I don’t bother now”

Helpful Report

Posted 4 years ago

1* review because you cant remember your password seems little harsh. you can reset your password here https://onepoundsweets.com/my-account/lost-password/

Posted 4 years ago

“Ordered on 2nd May Still not received order.”

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Posted 4 years ago

“Very poor value for monies”

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Posted 4 years ago

You ordered 3 branded products which are the same weight and price as in the supermarket an 2 packets of aniseed twists at 120g so not sure why 1 star review when you cant buy 3 of the items any cheaper or any bigger anywhere else. not sure what you expected.

Posted 4 years ago

“Sent the wrong product & then told me I had to reorder which would of meant paying more p&p!! Not good enough service really”

Helpful Report

Posted 4 years ago

“I didn’t get the photo from Hermes and their safe place was too good to find (I instructed neighbour delivery). Contacted £1 sweets and was just given loads of negativity saying it was all my fault. I wasn’t after any freebies just acknowledgment that they’d spoken to Hermes as my item was soaked through and not fit to give as a gift. Pretty amateur.”

Helpful Report

Posted 4 years ago

“Never turned up!!”

Helpful Report

Posted 4 years ago

hi sorry your order never arrived, as we have no support tickets from you we were not aware of this until today. we have issued you a refund today for the lost parcel.

Posted 4 years ago

One Pound Sweets is rated 4.7 based on 4,091 reviews