One Sure Insurance Reviews

Name: One Sure Insurance
Address: One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX, Stoke on Trent
Rating: 4.23

4.2 Rating 234 Reviews

84 %

of reviewers recommend One Sure Insurance

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Phone:

0800 912 0128

Email:

info@onesureinsurance.co.uk

Location:

One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX
Stoke on Trent
ST7 1LX

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One Sure Insurance 1 star review on 28th May 2024

Shane Street

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company! These can’t reply to emails , they threatened to cancel my insurance within 7 days for copies of proof but takes them 10 days to read an email, iv sent 7 emails and had no reply iv had to contact the underwriter myself to see if im even insured”

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Posted 1 day ago

“Misleading and the customer service is terrible. They speak to you as if they have done you a favour. Spoke to an Amy and she was rude and disrespectful talking over. These staff need a training on customer service skills”

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Posted 9 months ago

“Never seen a bad service like this insurance company and also mine covered up to £30k but can’t add £20k cars and when speaking with them they say you have to pay another £760 for that”

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Posted 1 year ago

“Pleasure to deal with”

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Posted 1 year ago

“Absolute scammers, totally ripped off, charged me 600 pounds for 28 days cover, had to cancel policy due to not getting ncd in in time (7 days), don't go near them.....”

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Posted 1 year ago

“Excellent company”

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Posted 1 year ago

“I ment 5 your service was excellent”

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Posted 1 year ago

“This company is genuinely the worst company I have ever come across. Full of promises attitude and pure ignorance. This company were confident they could find specialist insurance for me knowing I had a deadline at midnight today, they also knew my business would stop immediately if I couldn't get cover of any sort and they couldn't even be bothered to call me back even if it was to say they couldn't get me any cover when they said they would. Shame on you onesure, you're obviously a company that needs some serious retraining in customer service skills, performing in this manner will definitely affect the reputation on this company. I don't recommend this company and I will share my experience on social media .PATHETIC”

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Posted 2 years ago

“Gave 14 days to cancel policy and told there would only be the days that the policy was used for charged if I cancelled. Total charges for 13 days of cover was £200 due to charges they failed to inform me about. Totally dishonest, misleading and bad attitude. NEVER AGAIN - AVOID AT ALL COSTS!”

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Posted 2 years ago

“One sure Insurance is scam company. They not help you. They don’t cover you once involved claims they only involved taking the money from people ! Avoid Avoid”

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Posted 2 years ago

“Avoid! Avoid! Scammers! I would never use them again 🤬🤬🤬”

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Posted 2 years ago

“excellent service.”

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Posted 2 years ago

“Extremely Helpful Shannon SR8. Easy transaction”

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Posted 2 years ago

“Staff entertained me well and explained details although my phone signal wasn’t good enough to hear sometime and patiently,No problem to repeat this”

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Posted 2 years ago

“AVOID AT ALL COSTS. Left me driving around uninsured for 2 weeks due to 2 errors. Asked for documents, sent them all, only to be greeted with a cancellation on the 5th of August, stating 7 days from the letter with them claiming they needed one more proof of trading, which was sent days prior. Apparently the letter was late because they "overlooked" it and the policy actually cancelled on the 29th of July, meaning I've been driving around for 2 weeks despite being able to download documents from their own website. Now because of the cancellation, I can't get a policy elsewhere as most refuse because of the cancelation, others increase costs 3 fold. No response othan than "apologies" and no manager to talk to as apparently their office equip is so outdated they can't transfer calls internally. They don't care nor offer anything to help with the mess they have created. The policy was live for 19 days. I was charged 40% of a years cost for this. Bunch of grifters!”

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Posted 2 years ago

“Rob 10 out 10 buddy cheers for everything spot on if your getting insured ask for Rob 👍👍👍👍👍”

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Posted 2 years ago

“Horrendous. Simply don't bother.”

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Posted 2 years ago

“Am very very happy with the service done by David”

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Posted 2 years ago

“Good service from David Thank you so much am so very happy”

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Posted 2 years ago

“I purchased a Goods in Transit policy and Public Liability insurance from this company, paying approximately £220 upfront. The total cost for both policies was around £1000. After about 30 days, I called to cancel the policies and inquired about the amount I would owe or be refunded. However, the system was down at the time, so I couldn't get a clear answer. I was informed that an £85 cancellation fee would apply, which I accepted. The representative assured me she would call back to clarify the financial details, but I received no further communication. I assumed there were no additional costs. However, two months later, £580 was taken from my account, leaving me overdrawn and unable to cover this expense. The bank honored the payment, but I intend to dispute it, as I did not sign any contract or give permission for this withdrawal. I have requested a copy of the phone call from when I canceled the policies. Had I been fully informed of the costs, I would have continued with the policies, as I have essentially paid for them and only used 30 days out of 335. This situation has caused significant financial hardship during a time when affording basic necessities is already a struggle. Please find my policy numbers below: P-0142-0005610RL P-0142-0005609RGIT”

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Posted 2 years ago

One Sure Insurance is rated 4.2 based on 234 reviews