Onedox Reviews

Name: Onedox
Rating: 4.39

4.4 Rating 515 Reviews

87 %

of reviewers recommend Onedox

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4.4

Based on 515 reviews


Customer Service
Communication Channels	Email, Live Chat

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info@onedox.com

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Onedox 5 star review on 7th September 2017

Donald Reid

Andrei Ianovskii

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Author didn't leave any comments.

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Posted 4 years ago

“I have opred out of marketing emails and I get begging letters to raid 5 stars! Not good at all.”

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Posted 4 years ago

“An account has been flagged for the attention of Onedox team, and unfortunately no team member can attend the problem even after months.”

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Posted 4 years ago

“They said they would save me £108 pounds if I switched energy providers. So I did and My energy bill have now gone up from £55pm to £95pm. Now I have to go through all the hassle of switching back!”

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Posted 4 years ago

Hi there, can you tell us a bit more about what happened so we can look into this for you? It sounds like your first payment with the new supplier was for 2 months, so next month it will be half that and you'll be a month ahead with your payments. :) Message us in-app and we'll help you figure it out!

Posted 4 years ago

“Starling bank already provides me with all the information this provider is offering, pointless add on if you ask me. Other auto switching services out there for energy suppliers especially with new regulations making it easy to switch. Save 15 minutes of your life. Displays all bills itemised by date, starling already does this. POINTLESS”

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Posted 4 years ago

Hi Christopher, thanks for the review and the feedback. It sounds like you might not have many types of accounts linked to Onedox - that's when things really get exciting. Onedox displays your actual bills from all household suppliers in one place (which banks don't do), and also show itemised spending (which aligns with what Starling and other bank accounts do). There are so many cool features and capabilities with energy, insurance, TV, internet, etc... we'd love for you to try them out :)

Posted 4 years ago

“Cancelled due to a surge in attempts to access my accounts. Apparently this was robots but it was unsettling. Then i still keep getting emails as if the account is still working. Great concept though.”

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Posted 4 years ago

“Don't think logging into my Netflix account is a good way to earn users trust. Had to change password and reauthticate all my device logins.”

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Posted 4 years ago

“Useless”

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Posted 5 years ago

“Hard to update accounts when changing suppliers.”

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Posted 5 years ago

“. Just deleted it.. Waste of time half accounts don't sync and the ones that do the latest bill is over 2 month old. Useless”

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Posted 5 years ago

Hi there, sorry to hear you didn't have a good experience! We currently support car, energy, mobile, broadband, streaming of TV and music, TV Licensing, home and car insurance, and water bills in beta. Council tax is coming in the next few weeks along with other exciting features. When accounts connect, all the latest information and bills that your supplier has available, most we will download within minutes. We'd love you to connect again if you would live to give another try, and let us know how it goes via the live chat? Thanks!

Posted 5 years ago

“pointless website. I thought it helped you manage your bills but instead its just a file for them?”

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Posted 5 years ago

Hi Nicola, sorry Onedox wasn't what you expected! So once you connect your car reg and home utility providers (that's energy, mobile, broadband, streaming of TV and music, TV Licensing, home and car insurance, and water bills in beta, with council tax coming in the next few weeks along with other features), we will pull in all your related details and documents and then, once you're all connected, we analyse your bills and help you find better deals! It's a bill management, data collection, price comparison, switching service all rolled into one! We'd love you to try again and chat with us on the live chat in the app to let us know how it goes :)

Posted 5 years ago

“Emails everyday telling me about bills that are DD and therefore don't need to know about..”

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Posted 6 years ago

Hi there, I'm sorry to hear the service isn't more useful for you. Emails get sent when Onedox has collected a bill from one of your service providers. You can set your email preferences to max once a day, once a week or never. I hope that helps!

Posted 6 years ago

“Would give it zero but I can't. Doesn't work. Can't link through to Sainsbury Energy bill - then you get bombarded with e mails to make the link! So a bit useless.”

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Posted 6 years ago

Hi Jonathan, I'm sorry you've been experiencing issues with the service. That doesn't sound like ideal behaviour! I'd love to help you out with connecting your Sainsbury Energy account - we're available via LiveChat or other support means via https://www.onedox.com/contact/. Give a shout and we can fix this for you! Thank you so much for your feedback and continued support as we improve the app for you :) Julieanne

Posted 6 years ago

Onedox is rated 4.4 based on 515 reviews