“You had a bug where we couldn’t see what was in the cart I had to go to my computer to finalize my order and by that time you had sold out of item I wanted to buy so it was not a good experience”
“This was the most stressful thing ever. I added things to my cart, and they disappeared in a matter of seconds. I logged in right at the minute the launch dropped and within 8 minutes a lot of what i selected (about 6 items) disappeared from my cart.”
“I am still shocked that after so many complaints you cannot fix the items put into the carts. It is a big problem. And it is a very poor and unplesant costumer experience. I love the brand and everything but this is frustrating. Sorry.”
“Love love love oner! Felt in love with the effortless collection. Decided to order the Timeless collection as well, but quality is really poor. Trew it away after wearing it 3 times :-(”
“My first attempt to pay failed because card was declined. It's the same card I used multiple times. I tried again with the same card and managed to pay. This happens not for the first time, Please check internally”
“I've been following Krissy since forever, but I've always bought gymshark clothes, they are amazing and the process of buying/returning is simple and easy. When Krissy launched her brand I wanted to give it a chance. I made a purchase some months ago and the return process took 2 MONTHS until they gave me a gift card. I lost my oportunity to invest this money in another order with products that I wanted to try BECAUSE THEY RAN OUT OF STOCK IN THE MEANTIME,.and, today, five months afterwards they are still OUT OF STOCK in almost everything. Today I purchased "something" just to get rid of this gift card already. I want nothing to do with this company.”
“I love the clothes it’s my new favorite brand but it’s very frustrating when you only take in a few items per time, it’s sells out so fast and you have to buy many clothes at one time otherwise you will not get anything. And that is very expensive and frustrating”
“I had 31,600 Oner Points at checkout (I redeemed 30,000 points) but they somehow got lost because the 30,000 points changed my order's final amount to less than 100 euros and then 6,90 euros was added for shipping. To correct this I then removed the already redeemed points so that I could go back and change the amount of points that I wanted to use but the points were already lost and my total points were at 1,600. So I lost about 15 euros in the process.”
“The Timeless jacket being sold out within two minutes is very disappointing. Would have thought Oner would have learned by now to stock up on the most popular items. Definitely losing trust in the brand.”
“Really disappointed. I had over 300 dollars worth of clothing in my cart, yet at the checkout, when I changed the region, it took out all my items. This happens twice and I lost everything I wanted to buy.
I frequently buy from oneractive but this experience has been particularly disappointed.”
“Besties your website is whack. I work at a tech company, I can hook you up! (I work at the marketing department but we work closely with the dev guys). Other than that i think the stuff looks gorgeous and this is the first time im ordering so excited to try everything! Xx”
