“I absolutely love Oner. But I am not happy because I bought a lot and I had 25e worth of redeemable points so I wanted to use them. Then, I remembered I forgot something so I went back to update my cart and when I wanted to add my redeemable points again, they were gone.”
“Items got out of my card when I was trying to pay. Maybe reserve the items for 10 minutes or so. This was a stressful rush. But I do like your products”
“The different products look great, however it's really a shame that 80% of their products are sold out in a lot of sizes and colors... That's the reason for my low score. Hope that this is just a one time thing as it is my first purchase, but if this doesn't change in the future I will find a brand that carry my size and options for colors, so I can buy the products that they came to have...”
“When you redeem your oner active points and than go back to the webshop before placing your order the redeemed discount code dissapears out of your cart. There is no way of finding it back as the code is not mentioned in the coupon confiramation email either. I lost a discount of 2€”
“On checkout, I wanted to see the discount from my points for an order but just to check. I had 11k points which converted to a €5 voucher but i didn't want this made into a voucher until it was over a certain amount. Even though i didn't end up using the points for the order it converted into a voucher i can use for later but it's not ideal as I can't combine my vouchers. Solution here would be to fix this within the loyalty program or allow the option to combine loyalty program vouchers at checkout”
“It's my fist time ordering from the Website, so I'm a little bit disappointed for 2 reasons, : 1. No live chat to help with the order, picking sizes and model...2. On the shipping terms, it says that any order above 99€ the express shipping to France is free, however when I Submit my order I was asked to pay 12€ for express shipping”
