“I was very disappointed that the stuff I had already added to my cart were just sold out after a few minutes. I thought once in the cart they would be reserved for me but wasn't the case....”
“I really love your brand but EVERY restock it's the same story, not enough stock, leggings are out of stock within less than 5 minutes...
I switch to Gymshark for Oner active but when are you gonna get enough stock for everyone ? You're supposed to have a team telling you the average amount of orders, which items are the favorite so work on it please...”
“Hi,
I don't want to be rude, really.
I just think if you are going to have a restock and a capsule collection, how is it possible that you still do not have enough stocks ? Every restock is the same, I took only 4 minutes to put in the cart and checkout and yet did not get any of the pieces I wanted from your capsule collection, or previous collection (like the black effortless leggings). Everytime I tried to validate my cart (which was over 200€), the page would refresh and inform me that the item was no longer available, and then the page to pay would not work.
I think it's really a shame, as I genuinely like your brand, the products and the message, but this is not the first time I have this experience with restocks. Plus, you said when you launched the brand that you did not want a brand with 'short stocks' to limit compulsive buying, but I never see a consistent stock of your products or a regular restock.
I hope I did not come off as rude, this was not the intention of this feedback, I just think I am disappointed of not being able to get products from a brand that I have tried and loved.
I wish you a lovely day and, despite my experience, it looks like you had a great restock so congrats!
Have a nice day,
Ludivine”
“I love this brand so much. Although, I hate the stress with launches and the pressure that I have to buy it within 5 minutes, or else it’s gone. I think I was pretty fast, but still I didn’t get all the items that I wanted, because I know it will be gone in minutes. And now I have to wait an eternity for a new launch.”
