“It's been 10 days and still no package. It was supposed to be here 5 days ago. It was in my city yesterday now it's an hour away, make that make sense. Im so sad, it's christmas & that's my 2 special needs kids christmas tree. I will never order if they are the ones delivering. Highly disappointed.”
“They are HORRIBLE! Walmart should go with a different carrier.
I had an order schedule to be delivered yesterday. It wasn’t. I contact OnTrac this morning. I was told that they had an issue with their delivery system (or something like that) so they weren’t able to deliver it but they reassured me it was out for delivery and would be delivered today. About an hour ago, I contacted them again. This time, I am told that there was a delivery attempt but the driver couldn’t find a safe place to leave the package. That is an ABSOLUTE LIE. I was home ALL day. No one rang the doorbell. No delivery attempt. Now, I have to wait 1-2 business days for my order to be delivered. This is beyond unprofessional and unacceptable. I am so very frustrated and upset.
Don’t have your packages delivered by them. Go with FedEx or UPS.”
“I'm having trouble getting updated information on my order. It shows out for delivery TWO days ago. It is IMPOSSIBLE to actually speak to a human!! I could not be more frustrated!”
“If you can get by with driving yourself hours or two to pick up Christmas trees presents etc then you better do it and you better make sure at the Christmas time you do not get on trac because they are going to let you down absolutely the worst delivery service ever pointless ridiculous downright stupid to wait on something that isn't coming something that is letting people's kids down like Christmas trees we've been waiting since Saturday it's 3 hours away no updates or nothing if you're reading this review on everything I love do not go through ontrac .”
“What a terrible business this is! They made me feel that I was lying about not receiving my package! Absolutely zero help from them. Walmart had to refund me! I requested Walmart Customer service to put a note on my account to not send anything to me using ontrack. When you treat people like this, it isn’t long until you’re no longer in business. Let’s see how long it takes.”
“The worst experience with this company.
I placed an order on Nike.com, which was shipped through the OnTrac delivery company. They have no proof that my order was delivered—no photo, no signed delivery confirmation, nothing. During the conversation with customer support, after I asked for any kind of proof, the agent (Lyn) told me they had nothing and then left the chat.”
“Worst shipping experience as a person receiving a package. They no customer holds for pickup and I'm in a condos I rent from and don't own so my name is not on the building call box's and they won't call any other name to gain entry if it's not mine so if your a business that has shipping needs don't use this very sup par company.”
“I almost never get my packages by the promised date through this carrier, which is extremely annoying since I’m paying for Amazon Prime for free guaranteed two day delivery in the first place.”
