Openreach Reviews

1.7 Rating 312 Reviews

18 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Popular Questions:

Delivery

How does Openreach deliver? Does Openreach deliver on time?

Customer Service

How can I contact Openreach? How quickly does Openreach resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Openreach.

Visit Website

How do I contact Openreach?

Helpful Report

(2 weeks ago)

You can contact Openreach by Telephone, Live Chat and Email.

Helpful Report

(2 weeks ago)

80.70%

Industry Average

“ On Saturday 10th May an Engineer solved the problem I have been having with the switch to full fibre and the working of my landline. He was quick and efficient and explained that full fibre didn't have enough charge to also service the other telephone upstairs in my bedroom which has a display. (The copper wire could do this!) I think his name was Andy. Many thanks - Pam Winters - Pembroke Road, Baldock SG7 6DB ”

- Anonymous

“ Caspare your Open Reach full fibre installer’s service was excellent. He was extremely courteous, friendly and very helpful. He explained everything very well, worked quickly and was very tidy. He was working for a company called Quinn. Many thanks 👋🙏 ”

- A. Barton

“ Had my full fibre broadband connection today by Louise many thanks to a lovely young lady for her exceptional service Louise went the extra mile kind regards ”

- Mrs Mary Scott

Openreach Reviews

Customer Service - Good