Orthofeet Reviews

“ I love my socks. The price was fair and free delivery was great. Fortunately the product is so good that I’ve not needed to return anything, ”

“ I ordered the wrong item; it was the men's version of the slipper I wanted. A return slip was already in the box, pre-paid; which made the return seamless. The correct item arrived promptly. I purchased mine during a sale, so the price was lower; however, these slippers are well worth the extra money. They will last years because they are so well made. I'm wearing them now, and my feet give them two big toes up! ”

“ Fair price, excellent quality, speedy delivery. ”

“ Love my slippers. I have high arches and need extra support since I wear my slippers almost all the time around the house. Also I found the return policy to be very easy using happy returns at a nearby store. I did have to exchange them for a half size smaller than my normal shoe size. But these are perfect. ”

“ Orthofeet has been very good about returns and the shoes have been consistently comfortable and well-made. I would give a 5-star rating, but the are made in China. Their site says an American company. I called them and asked why my shoes say made in China. They are made in China and then shipped to Orthofeet. I want American-made products! ”

“ I have not had any interactions with customer service and returns as yet, but delivery is via FEDEX and expedient. I do have a concern over cheap materials, i.e. plastic zippers on boots and the insole pads which tend to crush after a month or two of wear. Why is Orthofeet not using metal zippers in their products? Broken zippers cause shoes to fail necessitating repair. ”

“ When I received my ortho Eva boots, the zipper was broken & they were not as advertised. No orthotics support, just flat insoles. They asked me to ship them back to China in order to get a refund. That would cost as much as the boots so I will just throw them out. Very unsatisfactory Customer Service. Very unsatisfactory product. ”

“ " No refund, no replacement. ”

“ On the phone, I was told flat-out that I was past the 60-day trial period, so no refund, no credit, not even an apology. ”

“ When I received my ortho Eva boots, the zipper was broken & they were not as advertised. No orthotics support, just flat insoles. They asked me to ship them back to China in order to get a refund. That would cost as much as the boots so I will just throw them out. Very unsatisfactory Customer Service. Very unsatisfactory product. ”

“ When I reached out to customer service—both via email and phone—the response was infuriating. ”

“ The size was to loose so decided to return for 1/2 size smaller and chose to use QR code for return,had trouble finding code and called customer service. ”