“Horrendous customer service online. Fedex returned my order to sender due to damage. Company took multiple days of prodding to send me the order and when it arrived I realized they had just re-boxed the damaged pants and sent them to me again. After I complained and returned the pants they then tried to blame the damage on me!”
“I was very disappointed with my experience with Orttu. They shipped me the wrong item and then provided no reasonable resolution to the issue. Very poor customer experience and I don't plan to do business with them again.”
“I purchased from them once and I loved it. But since then I got lot of spam from them not only on my e-mail, they also send spam messages over the phone even when I asked them to stop doing it. Worst thing is that after I complained on Instagram they blocker me.”
“I purchased a few months ago. They never delivered my product. They put me through endless run around about looking for something that was never sent. Customer service does not exist. The company should be ashamed of itself. Great facade of products never to be obtained m.”
“Horrible customer service. Returns process is a nightmare if you live in the US. Their warehouse is in Ukraine and I spent $300 USD to return my items that didn’t fit properly.
They also sent me a package that got lost and they won’t respond to me about it and won’t issue a refund. Do NOT buy from this company!!!”
Hello there!
Thank you for taking the time to leave a review of your experience with ORTTU. I'm sorry to hear that it has left a lot to be desired. On behalf of our team, please accept our most sincere apologies.
We understand and acknowledge that our old return system was definitely more cumbersome (and slow!) than it should ever be.
That's why we completely changed it around and it is now an amazingly easy, fast, and convenient process for our customers (both US and INTL). I'm sorry that you were caught on the old end of things.
Please send us a note to support@orttu.com so that we can make things right for you and hopefully turn you into an ORTTU fan for years to come.
Kindly ask for Amaya directly and I will make sure to follow up with you right away.
Thank you for giving us a chance to make things right.
Amaya
ORTTU Customer Care
