“he car is breakdown and they still…
The car is breakdown and they still charged me..
If the car doesn’t work how can you charge custemer? They should deduct that day and not charge you..that’s not fair”
“It’s wrong having to sign two different contracts when I have already got a contract . This nonsense service rental with expensive excess fee .while my vehicle is Kia garage you have paused my contact. And had to sign a new contract with more expensive than my contract. And nothing going to car which is unfair and money grabbing. You need to do better and support the drivers instead of them using as your money making tools.”
“Very bad service, dont take cars from this idiots.. No ethics no service.. After one year also they will deduct money from your account... F... A.. H..
Cheating company.. Seriously pls don't take any service from this company”
“hi, i had a problem with a car that i am using from Otto Car for 2 months and no one could helo me with, i booked at kia to have it sorted but kia would not figure it out; one day after many calls to Otto car, it happened that this time Mr. Show from Otto Car actually knew exactely what was happening with car. Mr. Show called kia, explained them what it was, and i could get my car back to work.
Mr. Show was very amazing and was giving me all the support i needed all the way. He was brilliant.
That is the kind of support we all appreciate to receive from Otto, such as Mr. Show's. Thanks.”
“I recently hired a car from the Dulwich branch, and my experience has note been great. I also received a Penalty Charge Notice for a violation that occurred when I wasn't even driving the car!
A few months after returning the car, I received a letter from the company notifying me of a PCN. The violation occurred on a day when I had already returned the vehicle. Despite providing evidence that I was not the driver at the time, the company did absolutely nothing!
The customer service was atrocious. Each representative I spoke to was dismissive and unhelpful, insisting that the fine was my responsibility. When I requested to speak to a manager, I was told they would have called me later.
It's clear that the company doesn't care about their customers. Their handling of this situation was unprofessional and unfair as I found myself in debt in something I haven’t done and an enforcement to my place has been arranged due in a few days. I will never hire a car from them again. This experience has been a complete disaster.”
“Their staff looks terrified of their management, management himself looks very incompetent!
The company is operating like cowboys.
They will take a big margin on your “rent to buy” car.
Once you are tied up with them for 3 or 4 years anything goes!
You have to get the repair from their garage, they will put you on a courtesy vehicle for ages because they charge the insurance- might request cash payment, no invoice no prove of part ordered or work being conducted.
They literally left my EV on flat battery for weeks. Gave me back the car with a battery to change and a broken speaker. I have heavily complained - it had so little effect that the following time they left my car on flat battery again.
DO NOT GET CLOSE TO THEM!”
“I would like to thank Mr Akeem for his fantastic work he helped me to resolve the issues of my vehicle the repair on daily basis.Very much appreciated.”
“What are cars have been incredible. Understanding during difficult times and Sharon has been amazing. As my account manager I couldn’t recommend Otto highly enough five stars all round”
“I would like to thank Mr Akeem for his fantastic work he helped me to resolve the issues of my vehicle he was following the progress of the repair on daily basis.Very much appreciated.
Also many thanks to my Account manager for everything.
Regards
Charles..”
“Just avoid them if you can, worst company ti deal with..
Poor customer service after you sign you are on your own.. try to return the car, that will be s mission,I am trying for the last 15 days and I still have it..”
“Driving Assessment/Car availability
Be very careful with the Driving Assesment of this company I drive for 25 years with no points in my driver's license and no fault accidents.
I failed this test.
The attendants did not believe the test and went to question the instructor.
DO NOT BELIEVE IN THIS TEST.
Possibly because there is no cars available.
FRUSTRATED.
THEY PLAY WITH THE FEELINGS OF THE PEOPLE.
Regards,
Rogerio Distefano.”
