Outdoor Living Today Reviews

Name: Outdoor Living Today
Address: 9393 287 St, Maple Ridge, British Columbia
Rating: 4.59

4.6 Rating 275 Reviews

88 %

of reviewers recommend Outdoor Living Today

4.6

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Outdoor Living Today:

At Outdoor Living Today, we strive to create Sheds, Gardens, Gazebos, Playhouses, and Pergolas that are functional, durable, attractive, and affordable for our customers. OLT manufactures in North America with sustainable and ethical business practices, and we design all of our products so that the average person with limited to no building skills can assemble them with ease

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Phone:

+1 888-658-1658

Location:

9393 287 St,
Maple Ridge
British Columbia
V2W 1L1

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Outdoor Living Today 5 star review on 16th July 2026

Anonymous

Outdoor Living Today 5 star review on 2nd July 2026

Outdoor Living Today 5 star review on 22nd June 2026

Ed Block

Michael Rybak

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I did not make the purchase for the Potting Table, and read a bit more carefully of their return policy and customer care team process. Didn't know I need a hammer, and the process to build is greater than 2 hrs and struggled to get past the first step. Frustrating and annoying. Now I am stuck with something I don't want because return shipping is more than the item. Communication was Email and Telephone, and passed to another group.”

Helpful Report

“Placed order on June 7th still have not received it. When I contacted Outdoor Living I was told the item I ordered still had to be made. Would have been usful info at the time of purchase. I had follow up emails asking how the item was when I I had yet to receive it. Still waiting as of today.”

Helpful Report

Hi Sean, We sincerely apologize for both the delay and the lack of proactive communication regarding your order. This unit was much more popular than anticipated this year, and we unfortunately fell behind on supply while working to meet demand. You are absolutely right that this should have been communicated more clearly at the time of purchase. It has since shipped, and tracking information was sent on July 6. The shipment is currently in transit and should be ready for delivery within the coming days. Thank you for your patience, and we apologize again for the longer-than-expected wait.

“Dang it, they keep asking for a review & I’ve ignored it. Now I’ll answer…”

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“I have yet to receive my shed. One palate is too heavy for FedEx to deliver, and you are ignoring their requests to arrange for other shipping. I may have to usurp your refusal and pay for the last leg of shipping myself. Unacceptable.”

Helpful Report

“Horrible. Do not purchase a garden bed. Awful to assemble, poor material quality. Incredibly disappointed in this investment. Not worth the money at all. Was unable to return since in order to return it needed to be in the unopened package. Terrible. Already took down and went in another direction. Complete waste of money..”

Helpful Report

We’re very sorry to hear that you were disappointed with your experience. This is not the experience we expect customers to have with our products, especially as our garden beds are manufactured using high-quality Western Red Cedar. We also allow returns, and our customer service team is always available to help customers work through assembly questions, replacement parts, or product concerns directly. Unfortunately, we do not appear to have received any calls or communication from you regarding the issues you experienced prior to this review being left, and we genuinely would have appreciated the opportunity to assist before you decided to take the product down. We understand assembly projects can sometimes be frustrating, and we always encourage customers to contact us directly so our team can help troubleshoot and find a solution wherever possible. We do appreciate the feedback and are sorry to hear the product ultimately did not work out for your project. – The Outdoor Living Today Team

“I ordered this product six weeks ago. It hasn’t shown up. I’ve had no contact from the seller to give me a status update on when it will be delivered. I specifically asked for it to be delivered on a certain date and that date has come and gone. Again with no comment or no contact of any kind regarding the status of my order. I do not recommend working with this company.”

Helpful Report

Hi Amy, We’re very sorry for the frustration and understand your concern. I did want to mention that our team has attempted to contact you multiple times by both phone and email regarding your order scheduling, but unfortunately, we have not received a response back. Your order requires delivery coordination before it can be dispatched, so we do need to speak with you directly to arrange this. Please give our team a call at 1-888-658-1658 at your earliest convenience so we can assist you and get your delivery scheduled as quickly as possible.

“I wish I had a product to write a review about. It's been stuck in customs for a month. Yet, I keep getting notifications saying it will be delivered by 8 pm that day. Still no product.”

Helpful Report

Hi there, I’m really sorry about this. A month in customs and repeated delivery notifications without the product actually arriving would be incredibly frustrating. At the moment, we unfortunately aren’t able to identify which order this is from the review alone, and we can’t seem to find anything on our end that directly corresponds to the situation you described. If you could send us your order information, or give our customer service team a call at 1-888-658-1658, we’d really like to look into this personally and help figure out exactly what’s happening with the shipment. Thank you again for your patience, and we hope to get this resolved for you as quickly as possible.

“I was shipped an incomplete box. I emailed you over the weekend. I am missing one of the panels from the tallest box. I only received 3 panels and should have received 4. Please expedite shipping of the last panel so I can use the garden.”

Helpful Report

“The greenhouse kit I purchased through Costco is complete garbage! Half of the wood components are damaged, have cracks, and splinters, notched to the wrong dimensions, are warped, etc. Summer is almost over, so we are fixing all defects as we assemble it. Will not recommend this kit, and not for $6,000!”

Helpful Report

“The black frame was green, was sent a second frame in green when I was promised black. I had to have someone paint them for me, additional cost after spend almost $2000. Customer service was poor right up to one laughing at me when I wanted the frame to be black he said that it’s not his fault the manufacturer change the color. So sad”

Helpful Report

Outdoor Living Today is rated 4.6 based on 275 reviews