“Just bought one of your awnings for our caravan this year. Until then we had a canvas one. This new awning absolutely made our holiday its so airy and full of light much wider than our old one we were able to sit out in it even with our queen size bed in it and have drinks each night with our friends”
“SCAMMERS!! BEWARE!!
They market their products as designed in the UK but they are not, they import their stuff from China I've spoken to the actual manufacturer and they are all made and designed in China (you can buy it all from Alibaba, £199 for a tent that Outdoor Revolution sell for £1500)
Absolutely shocking customer service, we had a brand new tent explode on us after 2 hours of it being up, it took them a year to replace it but the new tent was full of issues.
I made a complaint that it took a year to get a replacement and the fact their dealer threatened me and miraculously they have now 'lost' my warranty registration.
So now i have a tent that I spent over a thousand pounds on and it goes flat every 10 minutes and they refuse to replace the tubes under its lifetime warranty.
Avoid this company!”
“Non-existent after sales service. Had a problem with one air beam which has taken 9 weeks to finally resolve. Followed all OR guidelines to rectify the issue but just hit brick walls and was repeatedly lied to.
It's a shame because I do like the tent itself, but i'll never buy anything from this dreadful company again.”
“I bought one of their awnings: Outdoor Revolution Movelite Cayman Tail Drive-Away Awning. The awning itself seems fine (used for only 4 nights so far).
However, it came with a card and instructions to register it for warranty purposes. That's when the "fun" began. It is not on their drop-down list on the registration page, and there is no way of adding a product that isn't listed.
So I phoned. The person who took the phone call refused to register it on the grounds that it had glass fibre poles and wasn't an air frame version. She could not answer the questions of how I was to register the warranty or what the point was of including documentation with the awning telling me that I needed to register it if they were not prepared to do so.
In the long run, it's not a big deal because my contract is with the vendor, who will be liable if the awning turns out to be not up to scratch, but I think this is a poor attitude from Outdoor Revolution.”
