“Purchased an arbour last month, it was delivered in a reasonable time frame. You have to read sales description carefully as doesn't come fully assembled, which I was prepared for.
Issues encountered, missing screws in package. I contacted outdoorliving who had to check with their warehouse for spares and would get back to me. I haven't heard from them, and went and got replacements myself so I could erect it.
Instructions to assemble are very basic, not much detail. Instructions are covered in 3 pages with picture on each page. The assembly involves 300+ steps and takes approx 4 hours.”
“It wasn’t clear on your website when we ordered that the product would not be available until the start of April. Then when it finally arrived it was damaged & had to be sent back so we are still waiting - overall disappointed with your company.”
