“Terrible customer service and policies. I bought a shirt that should have easily fit my wife. It wound up being way too small. When I asked for an exchange for a bigger size, I was basically told tough luck. Now I am stuck with a product that I cannot use. Do not buy from Outfit Fashion!!!!!”
“misleading product description, poor quality, wrong size. Having a hard time to get a refund. Do not buy from them. it is not linen, it is made in china, not england. size is not up to standard. Have not got the refund yet.”
“Signed up to a store card, an incentive to do so was a large bag of Haribo, i accepted the Haribo even though i don't eat them (later gave them away to a family member). To process said Haribo, cashier scanned them, when she scanned them, she didn't give me them for free for having just signed up to a store card, she scanned them as if i'd wanted to buy them so it whacked £1.50 on the card!!! Having a letter through the post and having £1.50 mysteriously come up that i knew i hadn't spent spooked me and haven't spent anything on it since.... I'm now owed £1.50, won't get it back, that's alright, will never shop there ever again, simple”
“Visited store.but plastered on every window was
NO MASK,NO ENTRY
I am exempt as are others, indicating that you have a hidden disability .
By refusing entry this is an act of disability discrimination. But in saying that my money is good anywhere.
Check ACT 2010 SECTION 119
THE STORE IS ON FESTIVAL PARK.HANLEY.STOKE ON TRENT”
“Lost £75 on an expired gift card
Lost £75 on an expired gift card. Customer service advised due to COVID and store being shut for most of year they would replace. I have email confirmation of this, yet the next day they refused to help. Poor customer experience and email confirmation is confirmation so why then after confirming did you think it is ok to change your mind? Totally shocking experience”
“Lost £75 on an expired gift card
Lost £75 on an expired gift card. Customer service advised due to COVID and store being shut for most of year they would replace. I have email confirmation of this, yet the next day they refused to help. Poor customer experience and email confirmation is confirmation so why then after confirming did you think it is ok to change your mind? Totally shocking experience”
“A sales assistant saw I was using crutches and came over to see how she could help. She got my ordered package and brought it to me. Fantastic service. Was only stood by the door. Perfect for me as I was struggling.”
“Shopped at OUTFIT in N.Greenwich and although I must point out that there was a sale, their products seemed good quality as compared to some other big kind of (mass produce) brands. Found some good steals and returning an item is stress free. Liked their layout in the shop but the staff had mixed attitudes. Some were really nice and one was just meeeh... Wouldnt't shop there if it were not for the sale though. :) :)”
