“Ordered on 24/11/20 and still not received my package. Been hit with a wall of excuses to why it hasn’t been delivered yet and been completely ignored for the past 2 weeks when I’ve asked for a refund. Do not order from here unless you want to be disappointed.”
“I ordered my clothes on the 3rd of December and received no shipping or updates regarding my order until I personally made an enquiry regarding its status. I had to wait 3 days before any responses (bad/slow customer service) and the customer service assistant said I would receive my order this weekend – but I still haven’t received anything yet, and it’s been nearly 3 weeks now with no order, no updates and no shipping information whatsoever.
I’m not sure if this company is a scam or not, but I will be reporting them shortly if my order does not arrive before Christmas. I would not recommend this site to anyone looking to buy their clothes, as the reviews flagging this company as scammers seem to be legit.”
“Terrible company, I ordered on 11th November and still not received.
Keep being fobbed off with all sorts of excuses, I have asked for a refund but this is replied with yet another excuse and a promise that it will be delivered this week.
Do not order from Outhebox!”
“Had to give one star but would be none order placed 13th November all I get is will get in 3 days then end of week joke don’t even think about buying from them”
“Been waiting over a month for my clothing and keep getting promised it is on it's way I keep asking for a refund but they seem to be ignoring me I would stay well away from this company there customer service is terrible I would off personally drove and delivered it my self If it was my business.”
“Orders a hoodie on the 3rd November, and it still hasn't arrived as I'm writing this 8th December.. was told 2 weeks ago it would be here any day now and nothing! Sent a message over a week ago and had no reply.. Starting to feel like a scam as I see im not the only person..”
“Would give zero stars if I could!! Was told order would show up within 2 weeks of me asking where it was. If it didn’t show within 2 weeks I would get refund and the order for free when it arrived. 2 weeks later, no order and no refund. Asked for refund again and was told that the order would be here by weekend and no refund. Weekend came and went, funnily enough no order!! I left it till midweek to ask where it was again-you know give it a chance to arrive. Was finally given a refund and surprisingly it actually went back in to my bank within a day. Was told when refund was given that order would arrive on day of refund or day after....
Yeahhh so nothing has arrived, no tracking/shipping details given when originally ordering. Do not order from this company!!!! Absolutely shocking. The have hidden Facebook reviews, they delete comments on ALL of their social media (fb, Insta etc). Absolute scammers.
Feel so sorry for the people who are going to get caught out by this fake scamming page, especially with it nearing to Xmas. All the “celebrities” that endorse this page should give their heads a wobble!!!”
“I have placed an order on 16/11 and I am still waiting on this to delivered. I emailed them and got a response that they have an issue in the warehouse and the order should be here next week. That will be 3 weeks after I placed this order. Postage was expected with 3 to 5 working days. Not over 3 weeks.”
“I placed an order on 16th August, this was my first time ordering with outhebox who are a small clothing company based in Hertfordshire.
At the time of leaving this review, I have not received my order, I barely get any communication back from them directly. I had to take it upon myself to message their founder through Facebook.
On Thursday 22nd August, I was told the stock for the item I have ordered had been sent back to Nepal and my order could take at least another 3 weeks before it’s shipped.
I would advice against ordering from this company as they have some of the worst customer service I have seen and clearly do not care about their customers, they even hid their reviews on Facebook due to negative feedback.”
