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Transport for London Reviews

1.7 Rating 83 Reviews
17 %
of reviewers recommend Transport for London

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Transport for London 1 star review on 16th January 2025
Nicky
Transport for London 1 star review on 5th May 2023
PAUL MALTA
Transport for London 1 star review on 17th October 2022
Joe Kent
Anonymous
Anonymous  // 01/01/2019
Log book tax class disabled, it said I don't need to register if its on the log book, it is I sent in 4 pages log book which had name and address on, I sent in everything they asked everything had my name and address on but they now say the up to date addressed letter should be the front page of my pip, they want this address on this letter, its called DISCRIMINATION TOWARDS DISABLED your nasty I can't even go to hospital appointments over these ppl I sent in the address from pip the same day, this was 5 days ago it only took 2 days to apply.
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Posted 2 years ago
Red buses drivers drive bus like in car🙈 don’t let passengers sit before they start racing People are flying around and how elderly has deal with it While getting on and off Soon or letter there will be a serious injury unless they deal with it straight away. Unless do something about it Bus drive has take it to consideration it’s not easy walk in the bus while speeding down like Lunatic…
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Posted 2 years ago
R68 bus, from Hampton Court station, no bus for 80 minutes, then terminates in Twickenham. Abellio should be booted out of the transport system. There is no strike so no reason for such a pathetic service. No doubt it’s management are not fit for purpose. TFL is a waste of time complaining to, they have a standardreply for all complaints.
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Posted 2 years ago
I been waiting for the bus w6 from Edmonton to palmers green, no notices no information that the bus isn't working through the same route. I had to kindly asked one of the drivers at the bus station whom advised me that the bus are not working through the same route, it was going through a different route, but no information was placed on any platforms of service. How ridiculous!!! to waste my time. DO BETTER TFL.
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Posted 2 years ago
Absolutely disgusting TFL ELIZABETHAN line bus replacement weekend service from Shenfield to Newbury Park. If you are going to carry out works to the inconvenience of your passengers...put more buses on!!! Waiting 30 minutes in the freezing cold with babies is no joke. Shame on you TFL...SO quick to take our money though.
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Posted 2 years ago
Bad from start to finish
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Posted 2 years ago
They are absolute rubbish in every way.
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Posted 2 years ago
Unprofessional bus drivers
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Posted 2 years ago
Very poor experience. Electronic boards not updated and train journey cut short without proper explanation.
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Posted 2 years ago
Always delays, misinformative signage, continuous confusing diversions. It is only used as it is the unique choice in London.
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Posted 2 years ago
England was the ninth country I have been to in my life. My experience with the TFL was the worst experience I had had an in country ever entering London until I left then it was far worse. The people of London are great, and the transportation system is very thorough. Getting assistance with directions in anyway, it was impossible because the attendance were the rudest people I’ve met anywhere. right I was missed charged twice. It would’ve been cheaper to take a taxi between all of the lost money, and the stress. If you can avoid the TFL in London, avoid it at any cost you can afford. To be specific Kevin in the booth at aldgate east at approximately 14:15 in the afternoon should be fired and refused financial assistance. The picture included because of Kevin covering up his name tag so that I couldn’t complain to his boss about is extremely rude, and some more aggressive behavior.
Transport for London 1 star review on 17th October 2022
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Posted 2 years ago
The previous reviewer is not the only one complaining. A valid claim for refund is being ignored. I am advised to call back every 'few weeks' to see if their system registers the bike return (which bike is sitting in the cradle of their docking station as I write this). They will then 'consider' a refund. Locking my credit card did no good as it appears their penalty charges are classes as 'auto payments'. This was not something disclosed on the hire system. I would never have rented this bike (for all of 20 minutes), if I had known through their faulty mechanical systems that I have been improperly charged $500, with no remedy.
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Posted 2 years ago
I see I'm not the only one that is complaining about 6 months waiting for a refund and then after 6 months they ask the same things again. If I could give 0 stars i would toooo😡😡😡😡
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Posted 2 years ago
If I could give 0 I would! Rude and brain dead staff - asked multiple times via phone and email for 6 months to assist with a refund, completed the refund forms, sent the same information with start/end destinations and times/dates which was still not accepted - to then receive another email asking for the same information .... christ! I really hope they are not going on strike because a dead squirrel would be more helpful
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Posted 2 years ago
Homerton box junctions plus many others are just an excuse to charge motorists. Fair enough if you drive in and its blocked ITS ON YOU ..BUT WHEN ITS A COUPLE OF INCHES AND THE CARS AHEAD HAVE LEFT MASSIVE GAPS AFTER LEAVING THE BOX JUNCTION ...ITS A JOKE.
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Posted 2 years ago
Too many delays in service😳
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Posted 3 years ago
Hung up on my elderly mum after she spent 1hr on hold to speak to someone.
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Posted 3 years ago
Waited ages till someone answered, got a penalty ticket for ULEZ charge in London. Told them My car is ULEZ compliant. Still had to send documents to them to prove it. Wonder how many others had to go though the same process as me? Not happy with them. If they wrongly send penalty charge to people, they should compensate for peoples time and efforts for dealing with it.
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Posted 3 years ago
POOR, NOT RELIABLE, OVERPRICED SERVICE IN ADDITION GOING FOR STRIKES SO OFTEN WHAT IS NOT RIGHT AND FAIR TO NORMAL COMMUTERS WHO SUFFERING A LOT BECAUSE OF STRIKES ACTIONS AND MANY DELAYS IN SERVICE. ABSOLUTELY JOKES AND SHAME ON THE TFL SERVICE MANAGEMENT AND MR KHAN MAYOR OF LONDON. PATHETIC REALLY. PLEASE STOP AND PROVIDE A NORMAL SERVICE TO LONDONERS AND VISITORS. DROP THE PRICES AND IMPROVE A LOT !!!!!!!!!!!!!!!!
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Posted 3 years ago
Total shower of S@#T always some issue and then there's the strikes! If TFL are struggling financially they should deal with the over staffed stations where there employees are glued to their mobile phones playing Candy Crush etc
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Posted 3 years ago
Transport for London is rated 1.7 based on 83 reviews