“They basically took 99.10 for my travel card as a student and ghosted me. Whenever I tried to contact them they said "10 working days," and I'd hear nothing back. They are a huge mess of a system of incompetent workers. I hope they all lose their jobs.”
“computer systems and attendants need a complete overhaul! What a disgrace!! The ULEZ charge is very badly serviced! You try to set an account and see what will happen! Good luck!!”
“I bought a ULEZ compliant Mini in September to replace my diesel Mini due to being very close to the expanded ULEZ Zone. The new vehicle details including the transfer of a private plate have been correctly updated by DVLA but the TFL site still only features the old car which is not compliant (and with the reg which was transferred). This means that from next Monday 25th Oct, I'll be paying the ULEZ fee for a compliant car. I've spoken to three people at TFL who couldn't help and was then recommended to email my complaint which bounces back because I was told it's too busy. It's a complete shambles....”
“I will be writing as many reviews for the disgraceful TFL as i can find. something needs to be done against this company. my partner frequently travels by car to London for business meetings and as such, pays her congestion charge on the very same day, no exceptions. However, we are now in the process of taking TFL to court over the fact that we have documented proof we had paid a congestion charge on the VERY same day, from their automated text message line and also via the bank transaction shown the same day. They have now sent this matter to the Bailiffs, even though we have shown them proof this has been paid. their response was, we cant search through our automated system and cant find that receipt number. TFL are a sigrace for a London company.”
