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Packing Boxes Reviews

1.2 Rating 95 Reviews

4 %

of reviewers recommend Packing Boxes

Company Reviews

1.2

Based on 95 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Packing Boxes 1 star review on 22nd April 2021

Sebastian Thomas

Packing Boxes 1 star review on 17th September 2020

Packing Boxes 1 star review on 17th September 2020

Packing Boxes 1 star review on 17th September 2020

Packing Boxes 1 star review on 10th August 2020

Packing Boxes 1 star review on 10th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for boxes for a week and a half after paying guaranteed next day delivery. I emailed twice the. couldn’t get through on the phone for 3 days. When I did get through yesterday (4th call of the day after being on hold for 15mins each time, I was assured I would get them today. Just tracked with no sign of delivery so called the supplier tuffnells who couldn’t trace the boxes and advised earliest they would be delivered would be Monday! TERRIBLE SERVICE AND WORTHLESS GUARANTEE!”

Posted 4 years ago

“awful company who messed up my exhibition with their complete lack of organisation.”

Posted 4 years ago

“Terrible company. Also wish I had read the reviews. Waited 10 days on an order and phoned to see if it was arriving the next day. The woman on the phone told me she was meaning to phone me that day to tell me their machine was broken?! I have a disability, the box was for sending my E Bike abroad so I don't have to use a mobility scooter. It has ruined all my plans as the woman at the apartment was supposed to be picking it up in her city for me. Avoid like the plague if you need your box on time.”

Posted 4 years ago

“Wish I could choose minus stars. Dreadful customer service. Been fobbed up after waiting 12 days for an order which should be within 5 days. Do not trust and order elsewhere. Had to make a mad dash into town and buy packing boxes which were not made to measure and quickly pack an item as the courier was due to collect. Avoid avoid avoid. Not even sure the company or products actually exist. Trying to get money back via paypal :-(”

Posted 4 years ago

“Wish I could give no stars, as well I wish I would've read the reviews before ordering. The worst company I ever had to deal with. Ordered a Student moving pack and a tele box on the 8th of May, paid extra for Saturday delivery (for the 11th) as I knew I won't be home during the weekdays. The package never arrived, neither have I received any notification. On Monday (13th) I contacted them to query about my parcel, only to receive an email from their representative saying that my order was placed with Standard delivery and will take a further few days. Once I proved her wrong sending a screenshot of my original confirmation email showing the delivery as Saturday I was refunded the shipping cost. I was like, fair enough, they've made a mistake. Next Saturday (18th of May) I've finally received my parcel. Instead of receiving all things advertised on their website as part of this package, I've received half of the boxes. So I wrote to them again, referencing Order numbers, communication numbers and sending pictures of what I've received. This email as sent on the 18th of May. To this day I have not received an answer/explanation or refund. Naturally they've been reported to Trading Standards as I can see many others done so before me. Order number: 600307414”

Posted 4 years ago

“Terrible experience. was ment to move on the friday so i ordered the boxes tuesday it is now monday and still no sign of my order DO NOT ORDER FROM THIS WEBSITE . LOOK AT ALL THE REVIEWS im so stupid i didnt read them first.”

Posted 4 years ago

“1 star is too good for this company. I was told that all my order would be delivered next day. I waited in and after 16:00 rang them and asked where my order was. I was told that they were waiting for one item and that my order would be despatched the next day. A day later only one of my items arrived. I wa then told the rest of the order would be despatched the next day. Of course it did not arrive. I was informed that my order would then be sent again due to a courier error. Once again I waited for no delivery. DO NOT USE THIS COMPANY. Very slow to answer the phone, and if you please 0 to leave a message as requested you get cut off. Quite simply the worst company I have ever dealt with”

Posted 4 years ago

“Ordered 10 days ago (next day delivery) and still waiting for boxes to arrive with moving date just round the corner. Emails have been ignored, put on hold for 15 mins before being cut off, tried to leave a message but voicemail full (no surprise after reading reviews). Customer service is absolutely shocking and we are sat in limbo not knowing if boxes are arriving or if we should order somewhere else. If they’re not coming, it’s fine, would just like to be informed so I can order somewhere else. Would I recommend this company? Absolutely not Would I give zero rating if it was available? Absolutely yes.”

Posted 4 years ago

“Ordered 10 clear plastic packing boxes with delivery in 5 working days time. Was informed on the day of supposed delivery that they had no stock. ?????????????? Shocking customer service, now waiting for a complete refund. Wish I had looked for reviews before ordering.”

Posted 5 years ago

“Wrong order arrived a day late, what arrived was of shocking quality, no response to emails or calls - I had to claim my money back from my credit card. From reading other reviews this seems the norm. This company is nothing but a SCAM. Do not use!!!”

Posted 5 years ago

“Absolutely disgusted. Ordered 40 boxes and 100m of bubble wrap. Ordered it guaranteed next day delivery which despite them advertising on Google is free next day delivery actually had to pay extra for it. Items should have been delivered today. I received the boxes but no bubble wrap which I absolutely need this weekend. The order was down as being in two parts. I received package 2 of 2 but not package 1 of 2. The delivery driver said it hadn't arrived to them yet, I called his office they insisted they had not received package 1 of 2. So I called packing boxes and was put on hold and told it would be 12 mins. I waited 26 mins then pressed 0 which it told you to do if you wished to leave a message. I was then abruptly cut off before given the chance to leave a message. I emailed them on their contact page. I'd heard nothing for a couple of hours so I started a dispute thru PayPal, instantly I received an email telling me I had signed for the complete delivery. This is a lie as the delivery man put a note where I signed saying it was for 1 package of 2 only. I was also told in the email that I probably hadn't checked the package I received as I could be in there. I think I would see a 100m roll of bubble wrap amongst flat boxes???!!!! Told them I wanted this sorted now as I now need to buy bubble wrap elsewhere. I have heard nothing back. As promised in my email, if this wasnt sorted instantly I would be alerting potential customers through social media of the shoddy customer care. I had used this company when my house went up for sale to buy the bulk of my boxes spending over £150. I thought I could rely on good service for this order of £86. Clearly i was wrong and i am just another disgruntled customer like all the others who have reviewed here. I would hope this review motivates packing boxes to refund my costs not only for the goods I didn't receive but also the extra delivery costs and the 26 minute wasted phone call not to mention precious time wasted during a house move.”

Posted 5 years ago

“Ordered 10 m of bubble wrap received 7.54! The plastic sofa cover is thin and will not last the removal. Phone is never answered. Do not order from these people.”

Posted 5 years ago

“TERRIBLE SERVICE - DO NOT USE!! I really wished i had spent 2 minutes looking at reviews prior to ordering from packingboxes.. a mistake i wont be making again. I placed an order for 1 cardboard box & a roll of bubblewrap on 24th February with the dispatch date being listed as 2-3 days. It is now 19 days since the order was made and i am still to receive the items!! I emailed last week to enquire about the whereabouts and got a reply saying the order had been delayed, no explanation, just delayed, and that i would have it delivered in 2-3 days time. Fast forward another week, and still nothing, only this time i have had no response to email or multiple telephone calls requesting a full refund. Its not a huge amount of money, but its the principle. Not sure where i stand, but i wont go quietly and i will make it my business to let everyone i can know just how bad this company is.. fuming!! Give this company a wide berth!!!”

Posted 5 years ago

“I don't have words to describe how bad and hopeless this business is. We paid extra for the Saturday delivery option. After sitting at home on two consecutive Saturdays and wasting time in failed attempts at communicating with these people, they attempted to deliver the boxes during the week - when of course there was nobody home. Finally made telephone contact with them and they promised to deliver the next day (a weekday) - stayed home all day but of course the boxes didn't appear. Ordered from Argos and the boxes appeared the next morning. After reading numerous other reviews in a similar vein, I suspect that these people are just crooks. In any event they should not be in business. Avoid like the plague!”

Posted 5 years ago

“I wish I would have read these reviews, this company is the worst. On Monday I paid for a Tuesday next day delivery of extra boxes because I was flying out Wednesday. They shipped on Tuesday , the day I needed them! They said they would refund me, they didn't. I escalated the issue to a manager who was supposed to call me back but didn't. Each time I would call them I was waiting in a queue for 20-25 mins. They advertised prices on the website that were different from what was asked to pay. Also the tracking number they sent was faulty (when I tried to cancel the delivery because I wasn't going to receive boxes the day I was flying out). Avoid, it is stressful enough moving let alone dealing with the incompetence of Packing Boxes co uk”

Posted 5 years ago

“I would also avoid this company. I ordered a package that was on offer and it came incomplete and although I contacted the company 3 times by email asking them to send the missing items they never did. The only comment they had was that I had not described what was in the package correctly - ie. they questioned my honesty!”

Posted 5 years ago

“Avoid this company: The 2-3 bedroom delux moving pack was incomplete and did not include buff packing tape as promised. The bubble wrap was supposed to be two rolls but they sent only one. The bubble wrap was wet when received and apparently was under the rain. The delivery man just delivered the stuff at the door step of the building without actually delivering to our second floor flat. The pack was huge and heavy and was not possible for a woman like me to carry it to the flat. Emailed the customer service and asked them to send the missing items but without any response at all. Please avoid this company as both their products and service are terrible.”

Posted 5 years ago

“Ordered boxes for a house move on a Friday night assuming they would arrive on Monday, I received notification that delivery date was on the following Wednesday despite stating on the website that delivery would be within 2 working days. TNT then tried to deliver the boxes a day early on Tuesday but failed to deliver as "no one was home" (and despite a neighbour opened the door for them). I then left a note on the TNT website (as advised by a customer service agent) to deliver the package to my neighbour on the following day which again didn't happen (because apparently the driver doesn't know that I asked for re-delivery to my neighbour - even though the website clearly states that "Receiver requested shipment to be delivered to neighbour"). I also emailed Packingboxes,co.uk several time but never received a reply. The same happened yesterday (Thu). The lady I spoke to today assured me the boxes would be delivered to a neighbour today but there are no boxes here and no update on the TNT website. I have asked for a refund and will now have to find boxes on the high street for my move this weekend. Very poor customer service and poor choice of courier - TNT is known for their appalling service.”

Posted 5 years ago

“As everyone else, would have put a 0 if I could! Avoid at all costs. Received an incomplete order, very poor quality boxes, they let me down massively as I have not received my TV box and so missed my removal date. Now will have to pay twice more for just TV removal at a later date. Customer service is a disgrace, waiting time to get through is more than half hour. When I finally got through and I promised to re-send with next day delivery (that I initially paid for), nothing was received. TV box still missing and I am still waiting to get through on the phone. I wish I had read the reviews before relying on this company”

Posted 5 years ago

“couldn't give a 0, Absolute disgrace of a company and terrible customer service needs Shutting down Immediately, ordered one box for an urgent item delivery on 26th November. Should have arrived by 28th November and nothing, rang through to customer services and got through after a 20 minute wait, and was told that because i put the order in after 4 two days ago they haven't processed it yet, but they will be doing it today and delivered tomorrow 29th. And what a surprise when it wasn't delivered on the 29th, I tried to phone again which was another 20 minute wait and the online chat which got ignored. I then spoke to customer service ( which seems to be the same lady every time i phone) with a very rude attitude, I asked again why my item wasn't delivered and got a response of oh i dont know it doesn't look like its been processed, i then proceeded to ask for delivery by tomorrow(Fri) which i got told No and they will issue a refund instead. All i wanted was a box, very simple request. Then today Tuesday 4th December after receiving an email regarding a refund yesterday i finally get the box delivered with no email or confirmation of dispatch. And what a disappointment that was, £11.06 for a box that would of cost £0.50p or less to make, literally just cardboard stuck together i am glad i didn't wait for this and took matters into my own hands last week. After ringing them again today i thought it best to write a review for their overall customer experience which is shocking at best. I got through again to, as i believe the same lady i previously have been speaking to and got told the credit memo email is the refund request. i told them the box has been delivered and to come and collect it if the refund is being given which i was then told No either just keep it or chuck it. what company would even say this to their customers. The refund has not been issued yet but we will see. But stay clear of this company go elsewhere.”

Posted 5 years ago

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Packing Boxes is rated 1.2 based on 95 reviews